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About the Role
The IT Support Technician I serves as the first point of contact for employees requiring technical assistance, focusing on end-user support, computer deployments, troubleshooting, and IT equipment maintenance to support various farm operations.
Responsibilities
- Respond to helpdesk tickets, phone calls, emails, and walk-up support requests.
- Troubleshoot Windows desktop and laptop issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
- Assist users with password resets and account access issues.
- Configure email and mobile devices.
- Provide printer, scanner, and peripheral support.
- Set up and deploy desktops, laptops, tablets, mobile phones, printers, and other IT equipment.
- Install standard software packages and apply basic configuration settings.
- Configure user workstations, docking stations, monitors, and peripherals.
- Assist with equipment moves, replacements, and workstation cleanups.
- Maintain accurate helpdesk ticket records and troubleshooting notes.
- Document common support procedures and repeatable fixes.
- Update IT asset inventory and equipment assignment records.
- Record hardware changes, software installs, and device replacements.
- Troubleshoot basic workstation network connectivity issues.
- Identify and properly escalate server, network, application, and security issues.
- Assist senior IT staff with maintenance activities, technology rollouts, and facility support.
Requirements
- Ability to travel between company locations as needed.
- Valid driver’s license.
Skills
- Basic understanding of Windows operating systems.
- Basic knowledge of Microsoft Office and Microsoft 365 applications.
- Strong customer service, communication, and follow-through skills.
Location
- Office environment
- Farm areas
- Warehouse
- Processing areas
- Crop fields
- Shops
- Operational areas
Work Type
- Office environment
- Farm or operational settings
Experience Level
- 1–2 years of relevant experience supporting end users
Education Level
- Associate’s degree or equivalent experience
- Associate degree in Information Technology or related field (Preferred)
- CompTIA A+ certification (Preferred)
About the Company
- Kreher Family Farms’ technical environment and business systems.
Equal Opportunity
- Kreher Farms (“KFF”) is an equal opportunity employer. Kreher Farms prohibits discrimination and harassment of any kind based on race, color, religion, sex (including sexual harassment and pregnancy), national origin, citizenship or immigration status, age, disability, genetic information, predisposing genetic characteristics, creed, actual or perceived sexual orientation, gender identity or expression (including transgender status), reproductive health decision making, military status, marital status, familial status, domestic violence victim status, arrest or conviction records, or any other protected classification under federal, state, or local law.