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About the Role
Guest Services Representatives are the face of AVE, responsible for setting a great first impression to residents, clients, prospects, and visitors. The priority is to provide a superior level of service, meeting resident needs and exceeding expectations with a positive and enthusiastic attitude.
Responsibilities
- Anticipate and address residents' needs, following up on questions or concerns.
- Provide high-touch customer service to residents and guests.
- Keep reservations up-to-date with detailed notes.
- Walk suites prior to guest arrival to ensure brand standards are met.
- Communicate with residents and guests via email, phone, and in-person.
- Coordinate internally with management, maintenance, and housekeeping regarding move-ins, move-outs, make-readies, and work orders.
- Manage day-to-day community operations, including key card creation, package logging, check-in/check-out procedures, and servicing the coffee station.
- Develop and maintain positive professional relationships with team members.
- Assist residents and clients with directions and local recommendations.
- Assist with sales efforts by greeting prospects and serving as a point of contact for VIP corporate clients.
Requirements
- Must have face-to-face customer service experience in the hospitality industry.
- Travel, relocation, corporate housing, or multifamily industry experience strongly preferred.
- Strong interpersonal and relationship-building skills.
- Professional verbal and written communication skills.
- Detail orientation and excellent organizational skills.
- Ability to problem-solve and proactively alleviate potential resident concerns.
- Willingness to master and use industry systems and programs.
- Ability to work independently and in a team environment.
- Must be available to work Tuesday through Saturday, 7:00 am to 3:30 pm.
Skills
- Hospitality-focused mindset
- Eye for detail
- Excellent communication skills
- Highly organized
- Skilled at multi-tasking
- Team player
- Knowledge of the local community
- Passion for representing a luxury lifestyle
Location
- Onsite
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $23-$26/hour
- Additional bonus potential paid out on a monthly and/or quarterly basis
Benefits
- PTO
- Medical
- Vision
- Dental
- 401k (permanent full-time roles only)
- Paid Birthday Time Off (permanent part-time and full-time roles only)
- Paid Volunteer Time Off each year
- Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
- Opportunities for long-term career advancement
About the Company
- AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company.
- Mission: To create raving residents.
- Offers flexible living solutions: fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.
- Communities are designed to deliver unparalleled carefree living with professional, friendly teams, complimentary amenities, and resident events.
- AVE owns and operates a growing portfolio of best-in-class residential communities nationwide.
- Values: QUEST (Quality, Uniqueness, Excellence, Service, and Teamwork).
Equal Opportunity
- Personal data collected during application will be processed for recruitment and hiring processes.
- Processing is permissible under CCPA/CPRA for legitimate interests.
- Personal data may be shared with Greenhouse Software, Inc., a cloud services provider.
- Standard contractual clauses can be obtained by contacting privacy@korman.com.
- Personal data will be retained as long as necessary to evaluate the application.
- Applicants have rights under CCPA/CPRA to request access, rectification, erasure, and restriction of their personal data by contacting privacy@korman.com.