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About the Role
This early-career sales role focuses on engaging and qualifying prospects interested in Genesys. You will be among the first points of contact, understanding needs, identifying opportunities, and connecting prospects with the appropriate sales team. This role offers hands-on experience in customer engagement, qualification, pipeline development, and enterprise sales, with a clear career path within the Sales Development organization.
Responsibilities
- Respond quickly and professionally to inbound inquiries and leads.
- Engage prospects via phone, email, and digital channels to understand their business needs.
- Qualify prospects based on organization, challenges, priorities, timing, and fit.
- Identify relevant stakeholders in the customer's decision-making process.
- Prioritize inbound demand using engagement, account, and intent data.
- Convert qualified interest into meetings and potential sales opportunities.
- Maintain accurate CRM records of prospect engagement and qualification.
- Follow up consistently with prospects not yet ready for a sales conversation.
- Collaborate with Marketing, BDRs, and Account Executives to ensure a smooth sales process handover.
- Participate in customer, industry, and Genesys events.
- Develop understanding of Genesys, customers, the customer experience industry, and AI's role.
- Build prospecting, qualification, and sales skills for career progression.
Requirements
- Potential and motivation to develop into an enterprise salesperson.
- Strong verbal and written communication skills.
- Confidence speaking with prospective customers over the phone.
- Curious and customer-focused approach to conversations.
- Ability to ask good questions and listen to understand customer needs.
- Strong organization and follow-up skills.
- Ability to work in a structured, target-driven environment.
- Willingness to learn, take feedback, and continuously improve.
- Resilience and a positive approach to working towards goals.
- Interest in technology, AI, customer experience, and B2B sales.
- Ability to work effectively with Sales, Marketing, and Business Development colleagues.
- Ability to work from the London office a minimum of two days per week.
- Flexibility to attend events and travel when required.
- Previous experience in customer service, inside sales, lead generation, recruitment, hospitality, retail sales, or another customer-facing environment is beneficial.
- Knowledge of AI tools and experience using AI for research, productivity, communication, or sales activities is advantageous.
Skills
- Communication
- Customer Engagement
- Qualification
- Pipeline Development
- Enterprise Sales
- Prospecting
- Account Research
- CRM Management
- AI Tools
Location
- London, UK
- Remote
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Early-career
- Junior
Benefits
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs
- Mentorship
- Learning programs
- Leadership development
- Education support
About the Company
- Genesys helps organizations create better customer experiences through AI-powered experience orchestration.
- The platform connects people, systems, data, and AI to deliver personalized service, improve operational efficiency, and build stronger customer relationships.
- Genesys technology is used by over 8,000 organizations in more than 100 countries.
- Genesys empowers over 8,000 organizations worldwide to create the best customer and employee experiences.
- Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data, and AI across the enterprise with built-in governance and control.
- Genesys is Great Place to Work® certified in 17 countries.
Equal Opportunity
- Genesys is an equal opportunity employer committed to fairness in the workplace.
- We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.