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About the Role

This role provides expert advice and guidance to leaders on all employee relations matters, managing complex cases end-to-end and ensuring legally compliant outcomes. The position involves developing and implementing ER policies, conducting investigations, and supporting organizational change processes.

Responsibilities

Provide expert advice and guidance to leaders on employee relations matters, including disciplinary, grievance, performance management, absence management, and redundancy processes.
Manage and oversee complex ER cases end-to-end, ensuring fair, consistent, and legally compliant outcomes.
Assist HR Business Partners and People Managers in the triage of ER queries, facilitating resolution of lower-risk matters and escalating complex cases.
Responsible for the operational aspects of settlement processes, including liaising with stakeholders and tracking progress.
Proactively develop, implement, maintain, and document ER policies, procedures, and guidance materials.
Conduct and support internal investigations, including fact-finding and report preparation.
Support DSAR workflows, including coordinating with legal and People Operations.
Facilitate and coordinate training programmes for managers on ER-related topics.
Monitor ER case data and trends, providing management information and reporting.
Support risk owners to effectively manage psychosocial risk.
Promote collaboration and communication on WHS/respect matters, focusing on legislative updates.
Meet ER data reporting requirements and prepare reports for senior leadership.
Support the firm through organizational change processes, including restructuring and redundancy programmes.
Lead and support continuous improvement processes and the implementation of new policies and procedures, including AI enabled process improvement.
Support regional and cross-border ER process projects, including policy harmonisation and handbook updates.
Provide back-up support to other HR Business Partners and regional ER leads as required.
Comply with WHS obligations and responsibilities.

Requirements

5 years+ experience in an employee relations, HR advisory, or employment law environment, preferably within a professional services firm.
Experience of working in a professional services firm (legal, accountancy, management consultancy) is an advantage.
Strong and up-to-date knowledge of UK employment legislation and HR best practice.
Excellent verbal and written communication skills, with the ability to draft clear and concise policies, letters, and reports.
Self-starter with the ability to work with a great degree of autonomy and sound judgement.
Experienced in managing complex, sensitive, and high-risk ER cases with minimal supervision.
Strong advisory and facilitation skills, with experience coaching and upskilling managers.
Demonstrated ability to independently coordinate multiple cases and workstreams simultaneously.
Strong influencing and relationship-building skills; able to influence a diverse group of stakeholders at all levels without the need for direct authority.
Proven capability to work to deadlines and manage competing priorities effectively.
Works collaboratively with various departments to ensure a cohesive and consistent approach to employee relations.
Pays close attention to detail in case management, documentation, and policy development.
Proactively identifies people risk and proposes pragmatic mitigations to minimise the impact on business operations and culture.
Experience with HR case management systems (e.g., ServiceNow, Workday, or equivalent) is desirable.

Skills

Employee Relations
HR Advisory
Employment Law
UK Employment Legislation
HR Best Practice
Policy Development
Investigation
Case Management
Training Facilitation
Stakeholder Management
Risk Management
Communication
Collaboration
Attention to Detail
Influencing

Location

London

Work Type

Full time
Permanent Contract

Experience Level

5 years+ experience

Education Level

CIPD qualified (Level 5 or above) or equivalent demonstrated experience

About the Company

Herbert Smith Freehills Kramer is a world-leading global law firm committed to helping clients achieve their goals through exceptional client service and the pursuit of excellence.
As a fully integrated transatlantic and transpacific firm, we have an extensive footprint across the world’s largest markets, key financial centres, and major growth hubs.
We excel at tackling complexity and navigating change, working alongside clients on demanding litigation, exacting regulatory work, and complex public and private market transactions.
We are recognized leaders in energy, infrastructure, and resources, and focus on areas of growth impacting businesses globally.
Our success is driven by supporting the growth of our people, who help us achieve our ambition.

Equal Opportunity

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives.
This is essential to our success, including our ability to innovate and achieve sustained high performance.
This is a key part of our Values—Human, Bold, and Outstanding.