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About the Role
Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%).
Responsibilities
- Gather and document business requirements from stakeholders.
- Analyze current processes and identify gaps, impacts, and improvement areas.
- Work closely with business and Agile delivery teams.
- Prepare process flows, business requirements, and functional documentation.
- Support UAT, testing, and business readiness activities.
- Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
- Assist with process improvements, SOP updates, training, and change management.
Requirements
- Experience in banking/financial services, complaints, or deceased estates is highly desirable.
- Strong stakeholder management and communication skills required.
Skills
- Business analysis
- Requirements gathering
- Process analysis
- Agile methodologies
- Documentation
- UAT support
- Stakeholder management
- Communication
Experience Level
- Senior