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About the Role
The Customer Service Representative (CSR) is responsible for maintaining positive customer relationships, assisting customers and employees with freight tracking, and utilizing customer retention techniques to resolve issues and promote company goals. This includes daily freight tracing, assisting other terminals, and performing related duties.
Responsibilities
- Maintain a positive relationship with customers
- Assist customers and other R & L employees in tracking and monitoring freight movement
- Use customer retention techniques to ensure customers feel valued and listened to
- Resolve customer issues
- Promote company goals and objectives
- Perform daily freight tracing with customers
- Assist other terminals in freight related issues
- Perform other related duties as assigned
Requirements
- Strong communication/telephone skills
- Able to work in a fast-paced environment
- Strong critical thinking skills
- Ability to deal with potentially stressful situations
- General office and customer service experience
- Basic knowledge of Windows, Outlook and other Microsoft products
- Ability to type 30+ WPM
- 2+ years of experience as a clerk or similar role in a fast pace environment
- Freight logistics experience
Skills
- Communication skills
- Telephone skills
- Critical thinking skills
- Customer service skills
- Microsoft Windows
- Microsoft Outlook
- Microsoft products
- Typing 30+ WPM
Location
- Troy, NY
Work Type
- Full-Time
- Various shifts
Experience Level
- 2+ years of experience as a clerk or similar role in a fast pace environment
Salary/Compensations
- $20.42 hr
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan with company matching contributions
- Paid Vacation & Holidays
- Vacation lodging at exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC
About the Company
- R+L Carriers is a family-owned, privately held transportation company founded in 1965.
- Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking.
- The Company prides itself in treating our employees and customers with respect and honesty.
- We believe each employee contributes directly to the Company’s growth and success.
- Customers select us because of the efforts of our employees.
Equal Opportunity
- R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law.
- R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
- When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.
- This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.