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About the Role
As a Sales Advisor, you will implement the ultimate Omnichannel shopping experience for our customers, ensuring they receive the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other, and delivers results by embodying brand values: Customer Obsessed, Play To Win, We Are One, and It Starts With Me. Inspire customers to look good and express themselves with the latest fashion by being a brand ambassador and demonstrating the Customer Obsessed value.
Responsibilities
- Inspire customers to look and feel good by delivering service techniques.
- Create a fantastic customer experience by letting personality and individual style shine through.
- Assist customers in finding products online if they cannot find them in-store, ensuring a seamless omnichannel experience.
- Understand local customers to drive sales and connect with the community and charity partners.
- Support in delivering great standards in store and creating a visually exciting shopping experience.
- Help create an inclusive environment that values diverse people and opinions, encouraging fun and voice.
- Take a proactive approach to self-development to realize and fulfill potential.
- Work collaboratively to deliver the Retail Strategy.
- Recognize individual contributions to performance and Objective Key Results (KPIs).
- Stay updated on New Look offerings to genuinely recommend products and services, driving store performance and brand awareness.
- Be aware of store targets and show determination to exceed them.
- Ensure the store environment is safe for customers and team members by following Health and Safety procedures.
- Help protect profit by understanding areas for sales maximization, loss reduction, and cost control.
- Fulfill responsibility to remain compliant with all Mandatory Training Modules.
- Act as a Your Voice Representative to give team members confidence to voice ideas and opinions.
- Support communication and delivery of key engagement initiatives and messages.
- Act as an ambassador at Your Voice meetings, sharing key themes and ideas.
- Challenge store management to influence change based on team feedback.
- Role model company values to showcase a great example to customers and the team.
- Serve as a Key Holder in exceptional circumstances to support store opening and setup in management's absence.
- Access the store prior to trade to complete deliveries or other tasks before opening.
- Ensure Health and Safety and security procedures are adhered to as a Key Holder.
- Be responsible for the team, service levels, and stock in the absence of management.
- Work with pride to deliver exceptional standards on your department and maintain operational excellence.
- Utilize data and reporting to share and shape department performance.
- Be the go-to expert for your department, confidently recommending products.
- Support delivery of brand VM and POS guidelines through product handling and retail standards.
- Execute window and mannequin styling according to guidance.
- Support floor moves in line with trade activity (e.g., sale, promo launch).
- Stay updated on current trends, competitor features, and influencer promotions.
Requirements
- Previous experience in retail is desirable but not essential.
- Confident with people and passionate about talking to customers.
- Communicate well and deliver a great customer experience showcasing personality.
- Understand the core customer in the local market.
- Passionate about fashion and clothes, staying up-to-date with the latest trends.
- Embrace change and demonstrate resilience in a fast-paced retail environment.
- Understand teamwork and demonstrate values and behaviors of a great team player.
- Have a keen eye for detail in maintaining great store standards.
- Complete mandatory training for Key Holder role.
- Obtain Territory Leader approval for Key Holder duties.
- Share and shape department performance utilizing data and reporting.
- Keep up to date with current trends, competitor features, and influencer promotions.
Skills
- Customer service
- Communication
- Sales
- Fashion knowledge
- Trend awareness
- Teamwork
- Resilience
- Attention to detail
- Visual merchandising
- Data analysis
Location
- Local New Look store
Work Type
- Omnichannel
- Flexible work patterns
Experience Level
- Entry level
Benefits
- Monthly 25% off privilege vouchers for you and family
About the Company
- From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look.
- Our purpose is always to inspire That New Look Feeling and we believe that starts with us.
- Our values motivate us every day: we play to win, we’re customer-obsessed and we work as one.