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About the Role
The Occupancy Specialist is a key member of the Leasing and Compliance team, responsible for maintaining a high occupancy rate at WSFSSH properties while ensuring compliance with all relevant housing guidelines and laws.
Responsibilities
- Analyze occupancy rates and determine interview/appointment needs.
- Manage waiting lists according to HUD tenant selection plans and Fair Housing Law.
- Coordinate with the management team to ensure apartment readiness for move-in.
- Maintain and update applicant referrals through HRA’s Coordinated Assessment and Placement System (CAPS).
- Pre-qualify applicants based on program procedures and housing requirements.
- Interview applicants and determine program eligibility.
- Send third-party income verifications.
- Run EIV reports and background checks.
- Prepare and submit income certification packages for approval.
- Gather and input information into the property management database.
- Finalize initial leasing and subsidy paperwork.
- Prepare and conduct weekly vacancy meetings with building staff.
- Participate in lease-up activities for affordable housing developments, including Housing Connect tracking, eligibility review, unit showings, lease package preparation, and lease signings.
- Field housing inquiries and route them appropriately.
- Attend required training sessions and conferences.
- Comply fully with WSFSSH confidentiality guidelines.
- Attend supervision, team, and staff meetings.
- Assist with other duties as needed.
Requirements
- Familiarity with HUD, Homeless programs, and Section 8 subsidy.
- Working knowledge of NYC service programs including NYC 15/15, ESSHI, DHS SRO Supportive Services, SPC CoC, and NYC’s supportive housing application (2010E).
- Ability to manage substantial amounts of data, including rent increases, legal rents, and income limit changes.
- Ability to prioritize and work independently with minimal supervision.
- Excellent organizational, interpersonal, verbal, and written communication skills.
- Proficiency in Word, Excel, Outlook, Teams, and Internet search/usage (Office 365).
- Ability to maintain a high level of care and respect for applicants and tenants.
- Ability to liaise effectively with WSFSSH employees to achieve team goals.
- Ability to maintain professional relationships and boundaries.
- Ability to uphold standards of diversity, equity, and inclusion in service provision.
- Commitment to supporting underserved communities.
- Long periods of sitting at a desk in front of a computer monitor.
Skills
- Bilingual (Spanish) preferred
- Experience with property management software; RealPage’s OneSite is preferable
- Experience with NYC’s Housing Connect preferred
- Experience working in government entitlements a plus
- Experience with older adults and people with mental illness and/or substance use preferred.
Location
- On-site
Work Type
- Full-time
- 4 days a week on-site
- 1 day a week working from home
- 35 hours
Experience Level
- Minimum of 2 years of experience in NYC’s affordable housing real estate market, with experience in leasing and compliance, affordable housing programs, income certifications and/or other related areas.
Education Level
- High School Diploma/GED required
- Certified Occupancy Specialist or LIHTC Compliance Specialist certificate preferred
Benefits
- Medical
- Dental
- Vision
- 403(b) retirement savings
- Flexible Spending Accounts (FSA)
- Life & Disability
- Employee Assistance Program (EAP)
- Commuter benefits
- Voluntary benefit options
- 11-12 paid Federal Holidays
- Vacation time
- Sick time
About the Company
- The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person.
- WSFSSH develops, manages, and provides housing for low-income older persons, many of whom live with mental illness and/or have experienced homelessness.
Equal Opportunity
- WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.