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About the Role
ProvenExpert is building a platform to help over 1.1 million service providers, freelancers, and companies showcase authentic customer feedback, leading to increased success. Our tools enhance visibility in SEO and social media, and strengthen online reputation.
Responsibilities
- Develop and advance the technical CRM and marketing automation architecture, implementing complex workflows, triggers, and lifecycle automations in Brevo and HubSpot.
- Translate requirements from marketing, sales, and customer success into technical processes and automate recurring manual tasks.
- Develop and manage integrations between CRM, product, website, data warehouse, and other systems using REST APIs, webhooks, and authentication methods.
- Ensure complete and consistent processing of contacts, accounts, activities, and consents across systems.
- Co-manage the technical infrastructure for marketing and transactional emails with the development team, including sending domains, subdomains, IPs, DNS records, SPF, DKIM, and DMARC.
- Monitor deliverability and sender reputation using tools like Google Postmaster Tools, analyzing bounces, spam complaints, blocklists, and feedback loops to drive improvements.
- Develop processes for domain and IP warm-ups, suppression lists, and handling hard/soft bounces and inactive contacts, while proactively identifying risks like spam traps, phishing, and spoofing.
- Create responsive email templates using HTML and CSS, testing their display and dynamic content across various devices, email clients, and providers.
- Implement and verify tracking parameters, events, and conversion assignments, ensuring correct transfer to analysis and reporting systems.
- Set up monitoring and automated notifications for critical workflows, interfaces, and email sending, analyzing and resolving technical issues independently.
- Develop technical test cases, review changes before releases, and document results, data flows, dependencies, and technical decisions.
- Ensure data privacy and consent management during implementation, guaranteeing correct processing of opt-ins and opt-outs.
- Collaborate closely within the RevOps team with development, product, marketing, sales, and customer success, and clearly communicate technical decisions.
Requirements
- Minimum of two years of practical experience in technical development or administration of CRM and marketing automation systems (e.g., CRM Manager, CRM Developer, Marketing Automation Manager).
- Strong practical knowledge of Brevo and HubSpot CRM, with experience implementing complex workflows, triggers, and automated customer journeys.
- Proficiency with REST APIs, webhooks, and structured data formats like JSON, understanding data synchronization and quality assurance between systems.
- Practical experience with HTML and CSS, specifically in developing responsive email templates.
- Familiarity with DNS, sending domains, and email authentication (SPF, DKIM, DMARC), and experience with Google Postmaster Tools.
- Experience in error analysis, testing, and technical documentation.
- Ability to question requirements, analyze interdependencies, and independently implement technical solutions, explaining complex data flows to both business and development teams.
- Good German and English language skills for team collaboration and technical documentation.
Skills
- CRM
- Marketing Automation
- Brevo
- HubSpot CRM
- REST APIs
- Webhooks
- JSON
- HTML
- CSS
- Responsive Email Templates
- DNS
- Email Authentication
- SPF
- DKIM
- DMARC
- Google Postmaster Tools
- Error Analysis
- Testing
- Technical Documentation
- Data Synchronization
- Data Quality Assurance
- Data Privacy
- Consent Management
- RevOps
Location
- Berlin
- Madrid
Work Type
- Digital
- Onsite
Experience Level
- Minimum 2 years practical experience
Salary/Compensations
- 40,000 EUR - 60,000 EUR (40 hours/week)
Benefits
- International, open, and appreciative work environment
- Modern work environment
- Choice of hardware
- Scope for own ideas and active participation in platform development
- Personal and professional development opportunities
About the Company
- ProvenExpert believes trust is the most important currency in business.
- Founded in 2011, our platform is used by over 1.1 million service providers, freelancers, and companies to make authentic customer feedback visible and become more successful.
- Our headquarters are in Berlin, with another office in Madrid.
- Our team is as international as our customers, working across borders, digitally and on-site, with the shared goal of making trust tangible and usable online.
Equal Opportunity
- ProvenExpert believes in the power of diversity.
- Our team consists of talented individuals from diverse backgrounds, cultures, and perspectives.
- We value the uniqueness of each team member and foster an inclusive work environment where innovation and creativity thrive.
- Everyone has a voice.
- We welcome applications regardless of gender, age, ethnic origin, religion or belief, sexual identity, or disability.