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About the Role

As the Junior National Account Manager, PurePlay, you will own a portfolio of leading online retailers and be responsible for delivering sales, profit, and market share objectives. You will collaborate with internal and external stakeholders to build customer relationships, identify growth opportunities, and develop business plans for sustainable, profitable growth. This role is central to KAO's E Commerce strategy, offering exposure to retail media, digital shelf optimization, search performance, customer development, and commercial negotiation.

Responsibilities

Manage a portfolio of PurePlay customers and act as the primary point of contact between KAO and the customer.
Build strong and sustainable relationships with key customer stakeholders.
Develop and execute Joint Business Plans that deliver mutually beneficial growth.
Identify and unlock growth opportunities through brand distribution expansion, retail media activation, digital shelf excellence, search optimisation and online conversion.
Support delivery of Net Sales, Profit and Market Share objectives across your account portfolio.
Manage customer forecasts and provide accurate sales projections.
Support pricing, promotional planning and commercial negotiations.
Monitor customer performance and proactively identify risks and opportunities.
Define and execute retail media plans by customer, working with partners such as Criteo.
Optimise search visibility, share of voice and digital shelf performance across key platforms.
Analyse media performance and ensure investment is delivering against agreed KPIs and ROAS targets.
Support the implementation of SEO, PDP optimisation and digital content strategies.
Own the monthly commercial planning process, including forecasting, promotional submissions, pricing administration and invoice management.
Complete customer administration accurately and on time, including new line forms, promotional forms and retailer portals.
Maintain accurate reporting and performance tracking.
Work closely with Marketing, Category, Shopper Marketing, Supply Chain and Finance teams to deliver customer plans.
Ensure effective communication of customer priorities and opportunities across the business.
Participate in cross functional projects and initiatives that contribute to the success of the wider Consumer Care business.
Analyse sales, EPOS, market and digital performance data to identify trends and opportunities.
Produce timely and insightful updates for stakeholders and senior leadership.
Track progress against key customer objectives and recommend corrective actions where required.

Requirements

Minimum of 2 years’ experience within Sales, Account Management, Retail eCommerce or related commercial role.
Sound commercial acumen and analytical capability.
Experience of working with P&Ls to structure business proposals and decisions, underpinned by accurate commercial modelling.
Strong interpersonal skills and high personal credibility to build collaborative working relationships with both internal and external stakeholders.
Excellent communication skills, able to simplify complex messages and situations to peers and senior stakeholders within the business.
Proven Leadership, the ability to proactively drive a growth agenda through the business and execute with excellence.
Ability to manage multiple priorities in a fast-paced environment.
Intermediate Excel Skills

Skills

Experience working with PurePlay or eCommerce customers would be advantageous.
Understanding of retail media, search optimisation and digital shelf management would be advantageous.
Interest in beauty, digital marketing and online retail.
Experience within FMCG, beauty or consumer goods.

Location

EMEA

Work Type

Full-time

Experience Level

Junior

Education Level

BSc/BA Hons degree or equivalent

Benefits

Flexible working
Competitive salaries
Health and wellbeing offers
Pension schemes
Insurance options

About the Company

Kao is listed as one of the world’s most ethical companies for the last 20 years.
Our EMEA brand portfolio spans across three sectors; Consumer Care (John Frieda, Guhl, Bondi Sands, Bioré, Jergens, Curél), Professional Hair (Goldwell, Oribe, KMS Hair, Kerasilk), and Molton Brown.
Our corporate philosophy, The Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.
At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.
An entrepreneurial environment where passionate and innovative teams come together.
Respect, teamwork and collaboration are at the heart of how we work.
A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, our Charity Committee, and DE&I communities.
Learning and development opportunities.
Your voice matters here, we value entrepreneurial thinking and innovation from our teams.
To find out why 33,000 people across the Globe work at Kao please visit: https://candidate-brochure.kao.com/kao-emea/full-view.html
https://www.kao.com/emea/en/careers/
Discover careers at Kao and how we live our purpose, Kirei – Making Life Beautiful. https://kao.voyse.io/
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