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About the Role
The Customer Service Specialist works closely with customers to determine their needs, answer product questions, and recommend solutions. This role is responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, and preparing and delivering orders.
Responsibilities
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
- Load and unload products from deliveries
- Operate all material handling, tinting, mixing and testing equipment in a safe manner
- Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions in the POS accurately and consistently with policies and procedures
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Follow quality service standards and comply with procedures, rules, and regulations
- Ensure that the stockroom is organized
- Comply with inventory control procedures and assist with bi-annual inventory review
- Complete Monthly and Quarterly Safety Training
- Assist with the Physical Inventory Process, which is conducted semi-annually
- Assist in promoting sales specials and initiatives
- Keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, with or without reasonable accommodation
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Skills
- Customer service
- Retail
- Sales
- Material handling equipment operation
- Forklift operation
- Pallet jack operation
- Hand truck operation
- Order picker operation
- Vacuum hoist operation
- Drum dolly operation
- Conveyor belt operation
Location
- Yonkers, NY
Work Type
- Full-time
- Onsite
Experience Level
- 1 year of work experience in customer service, retail, or sales
- 1 year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry (preferred)
- 2 years of work experience in customer service, retail, or sales (preferred)
- 1 year of work experience using material handling equipment (preferred)
Education Level
- High School diploma or GED (preferred)
Benefits
- Rewards
- Benefits
- Flexibility to enhance health and well-being
- Retirement plans
- Health care
- Total well-being support
- Daily commute support
About the Company
- Our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
- Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.
- Our people are behind the strength of our success, and we invest and support you in: Life, Career, and Connection.
Equal Opportunity
- Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
- As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.