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About the Role
The Ritz-Carlton is seeking hospitality professionals to create exceptional guest experiences. You will ensure the delivery of the "Gold Standards" of The Ritz-Carlton, focusing on rare and special luxury service, and the care and comfort of guests.
Responsibilities
- Greet guests and determine the number in their party.
- Seat guests by finding a clean, available table, pulling out chairs, and placing menus.
- Guide guests through the dining rooms and provide assistance.
- Move and arrange tables, chairs, and settings.
- Organize seating for groups with special needs.
- Ensure place settings are appropriate and include necessary items.
- Check menus for accuracy, cleanliness, and condition.
- Maintain cleanliness of work areas throughout the day using clean-as-you-go procedures.
- Monitor dining rooms for seating availability, service, safety, and guest well-being.
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to management.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No specific licenses or certifications required.
Location
- Toronto
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma
About the Company
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
- Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
- In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
- We are happy to provide accommodations to job applicants needing assistance.
- If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
- Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.