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About the Role
This role is responsible for attending to and completing maintenance, carpentry, and fabric tasks across Cleveland Clinic London. It provides first-line support for reactive maintenance calls and ensures assigned work is completed within Service Level Agreements (SLAs). The technician will also escort sub-contractors and maintain company-issued tools, acting as an ambassador for Cleveland Clinic London through excellent customer service and communication.
Responsibilities
- Attend and complete all assigned reactive tasks including fabric, buildings, locksmith, painting, decorating, gutter/gully clearing, handyman and basic plumbing works within their Service Level Agreements for Attendance, Response and Completion
- Provide support to the wider CCL engineering team when required
- Undertake any other duties as directed by Managers within the remit of the role
- Provide updates to the Helpdesk on a regular basis to ensure the CAFM System is up to date
- Keep and maintain all company issued tools in a safe and working condition
- Ensure that CCL’s Health and Safety procedures are followed at all times
- Provide support to all CCL sites as and when required
- Attend and complete minor project and fabric works on site
Requirements
- Demonstrable experience within a similar role e.g. building maintenance (essential)
- Computer literacy with Microsoft Excel and Microsoft Office or equivalent (essential)
- Ideally to hold a C&G NVQ Level 2 or equivalent in a relevant discipline (desirable)
- Knowledge of Health and Safety processes (desirable)
- Must always be an ambassador for CCL, through being well presented with great customer service and effective communication
- Adhere to all Safe Systems of Work (SSOW) including in line with assigned Risk Assessments and Method Statement provided by CCL
- Undertake all tasks using the mobile device correctly and in real time
Skills
- Maintenance
- Carpentry
- Fabric tasks
- Planned maintenance
- Reactive maintenance
- Minor project works
- Locksmith
- Painting
- Decorating
- Gutter/gully clearing
- Handyman works
- Basic plumbing
- Customer service
- Communication skills
- Computer literacy
- Microsoft Excel
- Microsoft Office
Location
- 33 Grosvenor Place, London SW1X 7HY
- 24 Portland Place, W1B 1LU
- 55 Moorgate, EC2R 6BH
Work Type
- On-site
- Permanent
- Full-time
Experience Level
- Entry level
Education Level
- C&G NVQ Level 2 or equivalent in a relevant discipline (desirable)
Salary/Compensations
- £38,000
Benefits
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
About the Company
- Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
- Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
- We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
- With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
Equal Opportunity
- As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
- CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
- Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
- When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.