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About the Role
As a Business Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
Responsibilities
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), especially Sabre, Amadeus or Galileo
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
- Prior experience in business travel
- Passion for excellence in client service, including proactive anticipation of needs
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
- Flexible and prepared to work Monday to Friday, 7:00 - 19:00 (37.5 hours per week)
- Must reside in the UK
Skills
- Advanced knowledge of GDS: Sabre, Amadeus or Galileo
Location
- United Kingdom
Work Type
- Remote
- Full-time
Experience Level
- Business Travel Consultant
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
- Travel perks
- Access to over 20,000 courses on our learning platform
- Leadership courses
- New job openings available to internal candidates first
About the Company
- Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
- We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
- We strive to champion Inclusion in every aspect of our business at Amex GBT.
- You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Equal Opportunity
- All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
- We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.