Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Telephony & Collaboration Services Lead role.
Rezi rewrites your resume against Reserve Bank of Australia's job description. Free.
Tailor your resume to this Telephony & Collaboration Services Lead role.
Rezi rewrites your resume against Reserve Bank of Australia's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Telephony & Collaboration Services Lead posting at Reserve Bank of Australia — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Telephony & Collaboration Services Lead posting at Reserve Bank of Australia — free, in seconds.
About the Role
The Collaboration Services Lead is responsible for the end-to-end ownership, governance, and operational management of the organization's enterprise telephony service, which includes Cisco Webex Calling integrated with Microsoft Teams. This role ensures service reliability, performance, security, continuous improvement, and alignment with business requirements, while also managing vendor relationships to deliver a high-quality and cost-effective communication service.
Responsibilities
- Take end-to-end ownership of a critical enterprise telephony service, driving reliability, performance, vendor management, and continuous improvement.
- Act as the Service Owner for the telephony platform.
- Ensure service reliability, performance, security, continuous improvement, and alignment with business requirements.
- Manage relationships with Managed Service Providers (MSPs), vendors, and internal technology teams.
Requirements
- 5+ years' experience in enterprise telephony, unified communications, or collaboration technologies.
- Strong hands-on experience with Cisco Webex Calling.
- Strong understanding of Microsoft Teams telephony integration.
- Strong experience with Cisco Unified Border Element (CUBE), including Virtual CUBE (vCUBE).
- Strong knowledge of SIP, PSTN, Direct Routing, Session Border Controllers (SBCs), and cloud telephony technologies.
- Strong networking knowledge including TCP/IP, routing, switching, QoS, WAN, SD-WAN, DNS, and DHCP.
- Experience troubleshooting voice quality issues, call routing, latency, jitter, packet loss, and telephony service incidents.
- Experience managing Managed Service Providers (MSPs), carriers, and telecommunications vendors.
- Knowledge of ITIL service management processes including Incident, Problem, Change, and Service Level Management.
Skills
- Cisco Webex Calling
- Microsoft Teams telephony integration
- Cisco Unified Border Element (CUBE)
- Virtual CUBE (vCUBE)
- SIP
- PSTN
- Direct Routing
- Session Border Controllers (SBCs)
- Cloud telephony technologies
- TCP/IP
- Routing
- Switching
- QoS
- WAN
- SD-WAN
- DNS
- DHCP
- ITIL service management
Location
- Hybrid
Work Type
- Permanent
- Hybrid
Experience Level
- 5+ years
Benefits
- Development and career opportunities
- Collaborative environment
- Supports growth
- Supports wellbeing
- Promotes flexibility
About the Company
- Working for an organisation that truly makes a difference to the people of Australia.
- The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
- We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Equal Opportunity
- The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.
- We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.
- We are committed to making the recruitment process fair and equitable for all our candidates.