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About the Role
This position is central to a successful Women's Ready-to-Wear brand based in Central London with global distribution. You will own every operational lever that drives global wholesale performance, including order management, stock accuracy, wholesale account management, order fulfilment, and alignment across teams with oversight of warehouse and logistics cost governance. You'll be responsible for keeping the wholesale engine running cleanly, managing operational spend, logistics coordination, and the customer order journey from order placement through to delivery. This role requires leadership and partnership, working at the intersection of Sales, Production, Finance, and Logistics to refine processes, improve operational efficiency, and scale distribution across international markets.
Responsibilities
- Drive operational efficiency across wholesale, working with sales and logistics.
- Ensure accurate, timely customer order fulfilment with strong commercial oversight of stock and shipments.
- Strengthen processes, reporting, and visibility of operational KPIs.
- Manage and mentor your team to maintain high performance standards.
- Provide full ownership of every operational touchpoint across the wholesale order lifecycle.
- Oversee customer order follow-up, customer relationships, payment and shipping terms, and wholesale service levels.
- Ensure credit approvals are signed off before shipments are dispatched.
- Manage escalations from wholesale agents and customers.
- Provide line management of the Senior Wholesale Coordinator.
- Govern warehouse performance, reporting, and cost visibility, working closely with the Logistics Manager.
- Oversee stock movements, factory splits, and shipment process mapping.
- Monitor stock availability and accuracy from a commercial standpoint.
- Flag and follow through on warehouse stock discrepancies or delays.
- Lead seasonal stock reviews and end-of-season overviews.
- Structure and deliver consistent, senior-level reporting across stock visibility, customer responsiveness, wholesale summaries, warehouse performance, costs, and logistics spend, in collaboration with Sales, Production, Logistics, and Finance.
- Align closely with Sales, Production, Logistics, Finance, and Ecommerce.
- Lead on process efficiency, focusing on continuous improvement.
- Support brand growth.
Requirements
- Proven track record as a Head of Wholesale Operations or Wholesale Operations Director.
- Brand-based fashion industry experience across global wholesale operations.
- Strong record of driving operational efficiency.
- Experience ensuring accurate, timely customer order fulfilment with strong commercial oversight of stock and shipments.
- Ability to strengthen reporting and operational KPIs.
- Experience managing and mentoring a team to maintain high performance standards across wholesale operations and logistics.
- Experience with major US vendor compliance and EDI workflows.
- Excellent communication skills, comfortable managing relationships with sales agents and international clients.
- Full, permanent right to work in the UK.
- Living within a commutable distance of Central London.
Skills
- Zedonk
- Joor
- WMS
- VC / EDI Portals
- EDI Trade Catalogues
- Microsoft Office
Location
- Central London, UK
Work Type
- Full-time
- Onsite
Experience Level
- Director level
Salary/Compensations
- Salary in line with experience
Benefits
- 33 days annual leave, including bank holidays
- Pension scheme
- Clothing allowance
About the Company
- A successful Women’s Ready-to-Wear brand with global distribution.