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About the Role
In this role, you'll make a lasting positive impression on our customers by logging incident reports, handling emergency calls, assessing customer needs, responding to emails, submitting maintenance work orders, and answering phone calls.
Responsibilities
- Assign, coordinate and maneuver all team members to assure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service, all via a two-way radio.
- Assign, verify, and report outcomes of daily shift assignments, projects, and tasks.
- Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift.
- Receive, process, and coordinate maintenance repair calls and written requests.
- Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
- Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems.
- Work with internal staff to communicate customer requirements and to resolve any challenges or issues.
- Perform other duties, activities, or projects as assigned.
Requirements
- Dispatch background
- Operations coordination
- Public safety
- Valid TX Driver's License
- Proficient in computer operations and Microsoft Office
- Strong multitasking and quick decision-making abilities
- Ability to assess customer needs and develop an effective rapport
- Ability to respond to emails and submit maintenance work orders efficiently
- Ability to answer phone calls and provide assistance or redirection
- Multitasking and organizational expertise
- Experience using Microsoft Suite, specifically Word, Excel, and Outlook
- Experience using Dell and Apple products
- Excellent communication skills
- Ability to speak and write proficiently in the English language
- Proficient in computer usage and in Microsoft Office products
- Ability to maintain a calm, quiet, and professional atmosphere
- Ability to competently perform all the essential duties of the position, with or without reasonable accommodation
- Demonstrated commitment to effective customer service delivery
- Ability to work productively as a member of a team or work group
Skills
- Dispatch
- Operations coordination
- Public safety
- Computer operations
- Microsoft Office
- Multitasking
- Quick decision-making
- Customer needs assessment
- Rapport building
- Email response
- Maintenance work order submission
- Phone communication
- Radio communication
- Report generation
- Maintenance repair coordination
- Service delivery management
- Work order management
- Project management
- Client communication
- Internal communication
- Problem-solving
- Organizational skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dell products
- Apple products
- English language proficiency
Work Type
- Full-time
Experience Level
- Equivalent work experience is also acceptable
Salary/Compensations
- $25.00/hourly
Benefits
- Medical with available FSA and/or HSA
- Dental
- Vision
- Short-Term and Long-Term Disability
- Life
- Accidental Death and Dismemberment
- Critical Illness
- Accident
- Vacation
- Sick Time and/or PTO
- Paid Leave
- Holidays
- Floating Holidays
- Birthday Pay
- Jury Duty
- 401K Retirement Savings Plan
About the Company
- Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity
- Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.