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About the Role

As a Client Service Delivery Associate within JPMorgan Chase, you will play a pivotal role in enhancing client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving shared goals.

Responsibilities

Resolve end-to-end client queries, including Settlements, Corporate Actions, Tax, and Income, involving detailed discussions with operations.
Build client relationships to understand client behavior and requirements.
Identify client trends, operational risks, and control metrics based on transactional data, and present operational data metrics to stakeholders and clients.
Drive resolution and management of client queries by leveraging global and regional internal teams.
Identify Service Requests and Service Delivery Issues for Client Services Account Managers.
Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
Advise clients using market product knowledge while maintaining awareness of industry practices.
Optimize service delivery by implementing process automation initiatives and building strong client relationships.
Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Requirements

Professional working proficiency in Japanese and English.
Demonstrated proficiency in detecting and preventing fraudulent transactions.
Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
Skilled in influencing and managing internal stakeholders.
Expertise in facilitating change management and strategic communication with strong negotiation and communication skills.
Proficiency in digital literacy and the implementation of emerging technologies.
Strong analytical, technical, and problem-solving skills with keen attention to detail.

Skills

Japanese
English
Fraud detection and prevention
Liaising with departments
Influencing and stakeholder management
Change management
Strategic communication
Negotiation
Communication
Digital literacy
Emerging technologies implementation
Analytical skills
Technical skills
Problem-solving skills
Attention to detail
Process analysis and improvement
Continuous improvement
Client-facing experience
Decision-making skills
Securities industry knowledge
Back-office operations knowledge

Location

Global

Work Type

Full-time

Experience Level

5+ years of experience in Trade Management/Cash/Asset Servicing at a Custodian or Prime Broker with a focus on client service and operation.

Education Level

Bachelor's Degree in Finance, Economics, Business, or relevant disciplines.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.