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About the Role
Drive customer outcomes, roadmap, and value realization for ServiceNow's AI Control Tower solution, enabling responsible AI adoption at scale. This includes AI inventory management, risk assessment, regulatory compliance, and AI governance operational excellence.
Responsibilities
- Own adoption strategy and enterprise architecture decisions for AICT implementations.
- Drive customer adoption, new product capabilities, and enablement.
- Guide customers through AICT Adoption covering all five pillars: Discover, Secure, Govern, Observe and Value.
- Support customer engagements focused on EU AI Act compliance, responsible AI practices, and enterprise AI governance frameworks.
- Participate in technical implementation of AI Control Tower capabilities.
- Partner on enterprise architecture decisions for AICT implementations.
- Manage technical stakeholder relationships.
- Partner with AI Strategists and AI&P colleagues to deliver integrated technical and business advisory offerings.
- Support new product introduction (NPI) launches for AICT, driving EMEA customer readiness, coordinating early adopter programs, and gathering launch feedback.
- Develop and deliver enablement content, adoption playbooks, configuration guides, and best practice documentation.
- Act as the voice of EMEA customers, synthesizing AI governance needs and product feedback for the AICT product organization.
- Contribute to thought leadership and point-of-view documents, knowledge base articles, and other documentation.
Requirements
- 5+ years of technology implementation or solution delivery experience, ideally within GRC, risk, or AI governance domains.
- Customer-facing advisory or consulting experience with proven ability to translate technical capabilities into business outcomes.
- Strong understanding of AI governance concepts, responsible AI frameworks, or regulatory compliance.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- A strong propensity for use & innovation across various AI tools.
- Deep ServiceNow platform expertise (5+ years) with hands-on implementation across multiple product suites; CSA certification required, CIS or CAD expected within first year.
- Extensive GRC, risk management, or AI/ML governance background (5+ years) with demonstrated solution implementation experience; candidates will be supported in obtaining ServiceNow platform certifications within first year.
- Hands-on experience implementing ServiceNow AI Control Tower, GRC, or related governance and risk applications.
- Familiarity with enterprise AI/ML platforms, such as Azure AI, AWS, or Google Cloud.
- Experience supporting new product launches or early adopter programs for enterprise software.
- Familiarity with Agile methodologies and experience working in an Agile environment.
- Strong industry connections within the EMEA AI governance and compliance community.
- Customer-focused mindset and commitment to delivering high-quality results.
- Ability to work effectively across diverse EMEA markets and regulatory environments in a fast-paced, dynamic environment.
- Must be able to travel up to 30% annually primarily across the EMEA region.
Skills
- AI governance
- Responsible AI frameworks
- Regulatory compliance
- EU AI Act
- NIST AI RMF
- ISO 42001
- ServiceNow platform expertise
- GRC
- Risk management
- AI/ML platforms
- Agile methodologies
Location
- EMEA - Europe, Middle East and Africa
Work Type
- Flexible
- Remote
Experience Level
- 5+ years
Education Level
- CSA certification required
- CIS or CAD expected within first year
- ServiceNow platform certifications (e.g. CSA, CAD) within first year
About the Company
- ServiceNow is the AI control tower for business reinvention.
- Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
- We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.