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About the Role

To ensure guests' expectations are exceeded by performing all assigned tasks effectively and efficiently, and providing hospitable service.

Responsibilities

Maintain the highest level of cleanliness in assigned areas, including furniture, fixtures, and fittings, following routine cleaning schedules, checklists, and procedures.
Greet guests and co-workers hospitably, using appropriate and professional language and the guest's name when possible.
Anticipate guest service needs by asking questions, observing preferences, and acting on them.
Engage guests in conversation regarding their stay, property services, and local attractions.
Address guest problems using the LEARN process and seeking advice when unsure.
Ensure readiness for work by preparing carts with supplies and ensuring areas and stores are prepared.
Identify and report maintenance issues in public areas, guest rooms, or back of house urgently if required.
Respond promptly and positively to requests from guests, Front Desk, or At Your Service.
Announce self upon entering guest rooms according to company standards.
Ensure compliance with quality assurance standards, including brand standards, company standards, and external regulations.
Safeguard all assigned keys and phones, keeping them secure until the end of the shift.
Ensure lost property procedures are followed.
Be mindful of surroundings and handle, store, and use equipment correctly and safely.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Actively participate in daily briefings, spirit-to-serve, and training sessions.
Check that all appliances in guest rooms are present and in working order.
Clean bathrooms and bedrooms, including fixtures, floors, furniture, and windowsills.
Dust, polish, and remove marks from walls and furnishings.
Remove rubbish, dirty linen/terry, and room service items from rooms.
Replace dirty linens and terry with clean items, following correct standards.
Replace guest amenities and supplies in rooms according to standards.
Report room status to the Housekeeping Supervisor or Manager.
Collect guest laundry and dry cleaning within the standard timeframe.
Complete shoe polish requests in a timely manner.
Check garments sent for laundering against lists and contact the guest in case of discrepancies.
Register outgoing laundry on traffic sheets and counter-check with the laundry driver.
Ensure laundry bags are ready for collection by the outside laundry at agreed times.
Communicate specific requests to the outside laundry & dry-cleaning company and register them.
Check returned garments against laundry lists and contact the laundry company for discrepancies.
Inform the outside laundry company and guest relations immediately in case of garment damage.
Deliver laundered garments to appropriate guest rooms before the agreed time.
Ensure sufficient stock of laundry bags, lists, and sundries.
Charge guestrooms for laundered garments and record revenue in the valet attendant handover book.
Print and provide Room Charges from Fidelio for signature.
Ensure a proper handover is done between shifts.
Maintain a positive, professional relationship with vendors and suppliers.
Collect equipment and report any malfunctions or defects.
Sweep, clean, and pick up debris from guest entrances and surrounding areas.
Remove footprints, fingerprints, and other marks from forecourt walls.
Ensure logo mats are in immaculate condition and report when they need changing.
Conduct canopy cleaning as per schedule.
Hand out uniforms to associates in a courteous and timely manner.
Ensure laundry & dry-cleaning documents are filled out correctly by associates.
Monitor laundering quality of associate uniforms and report issues.
Check and repair associate uniforms, informing management or contacting the laundry company for damaged items.
Assist with the financial administration of uniforms, laundry, and dry-cleaning.
Ensure control measures are in place for items like waiters’ cloths, gloves, and chef’s wear.
Create and file uniform records for new associates.
Ensure sufficient back stock of garment bags and laundry & dry-cleaning dockets.
Ensure proper use of the linen chute and secure access panels.
Separate and count clean linen delivered by the laundry company.
Spot-check clean linen for cleanliness, damage, and ironing quality.
Separate and count reject (damaged) linen and report deficiencies.
Stock shelves in the linen room in an organized and clean fashion.
Separate and count soiled linen coming from guest rooms.
Fill skips properly, ensuring all linen is placed inside.
Assist the laundry driver with linen delivery and pick-up.
Distribute linen to other departments as per Linen Requisition policy.
Register the amount of soiled linen sent to the laundry company and fill out traffic sheets.
Assist with the monthly linen inventory.
Prepare Room Attendant allocation lists.
Distribute room allocation lists, pagers, and keys, ensuring signing procedures are adhered to.
Prepare ‘VIP’ list, ‘traces’ list, and ‘special request’ list.
Patrol the housekeeping office and answer incoming calls within 3 rings.
Communicate with the Front Office regarding room allocation, departures, and room status.
Receive information from Front Office regarding guests and inform the Floor Housekeeper.
Handle all lost property, including receiving, logging, storing, and dispatching.
Report faults to Engineering and ensure repairs are carried out.
Support with administrative tasks as requested by management.
Complete general stores requisitions by the deadline.
Maintain a professional working relationship with outside vendors, suppliers, and contractors.
Maintain effective communication within the Department and keep the Executive Housekeeper informed.
Keep noise to a minimum, as guests may be asleep.
Carry out requests from the Housekeeping Supervisor or GXP, such as extra beds or pillows.
Assist with changing bed configurations.
Check respective stores and linen cupboards and ensure they are well-stocked.
Remove and dispose of rubbish from housekeeping areas, following recycling procedures.
Remove soiled linen from cupboards and transport to the linen room, separating it from clean linen.
Clean respective corridors, including skirting boards and A/C exhausts.
Clean/scrub store and linen cupboards on respective floors.
Ensure all store cupboards are closed and locked.
Conduct a floor walk before going off duty to ensure corridors are clear of items and rubbish.
Adhere to COSHH safety standards and ensure safe use of chemicals and PPE.
Promote awareness of health and safety, including fire safety and trip hazards.
Clean as you go to ensure a clean and tidy work area.
Follow company and department safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to management.
Complete assigned safety training and certifications.
Employ correct manual handling procedures to avoid injury.
Protect the privacy and security of guests and co-workers.
Carry out any duty/function assigned by immediate supervisor or management.
Maintain a high standard of grooming, hygiene, and uniform standards, wearing your name badge.
Support all co-workers and treat them with dignity and respect.
Develop and maintain healthy inter-departmental relationships.
Comply with Marriott International policies and procedures.

Requirements

Previous experience working within a housekeeping environment preferred.

Skills

Pro-active and reliable
Personable and people-oriented demeanor
Able to work independently and within a team
Hardworking
Attention to detail
Time management

About the Company

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
They actively foster an environment where the unique backgrounds of associates are valued and celebrated.
Their greatest strength lies in the rich blend of culture, talent, and experiences of their associates.
They are committed to non-discrimination on any protected basis.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar.
As a host with Marriott Hotels, you will help deliver thoughtful, heartfelt, forward-thinking service.
Marriott Hotels is a name synonymous with hospitality worldwide.
Joining Marriott Hotels means joining a portfolio of brands with Marriott International.
JW Marriott is part of Marriott International's luxury portfolio, with over 100 properties globally.
JW Marriott believes associates come first, as happy associates lead to happy guests.
JW Marriott associates are confident, innovative, genuine, and intuitive.
JW Marriott hotels offer a unique work experience within a community with true camaraderie.
JW Marriott creates opportunities for training, development, recognition, and pursuing passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with taking care of associates.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.