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About the Role
CALM is undergoing a strategic transformation and seeks a People Operations Lead to shape the employee experience, culture, and infrastructure necessary to achieve ambitious future goals.
Responsibilities
- Champion CALM’s culture and values, optimizing the employee experience from recruitment to offboarding using feedback and data.
- Collaborate with the Operations Team to evolve workplace practices and productivity.
- Own end-to-end people operations and systems, including HR platforms (Personio, Culture Amp, Notion), salary benchmarking, and policy management.
- Ensure flawless administration across all employee lifecycle touchpoints.
- Provide expert guidance on employee relations issues with HR partners.
- Equip and coach managers to handle sensitive people matters confidently and professionally.
- Communicate policies, benefits, and workplace updates clearly and engagingly.
- Ensure teams remain informed and connected through internal communications.
Requirements
- Experience delivering flawless attention to detail in a fast-paced and busy environment.
- Strong practical experience across People Operations and the employee lifecycle.
- Experience providing HR advice and managing employee relations matters, including grievance and disciplinary processes.
- Experience supporting and coaching managers to confidently handle people-related situations.
- Experience developing and improving people processes, policies, and systems.
- Experience using data and feedback to identify insights and drive improvements.
- Experience partnering with Hiring Managers and recruiters to provide an exceptional candidate experience.
- Experience working with HR systems such as Personio, Culture Amp or similar platforms.
- Excellent working knowledge of UK employment law and current HR best practice.
- People-centred and pragmatic approach, balancing empathy with sound judgement.
- Inclusive mindset, actively seeking different perspectives.
- Organized, delivering high standards while managing competing priorities.
- Adaptable to evolving organizational needs.
- Continuous improvement mindset, seeking ways to enhance effectiveness.
Skills
- People Operations
- Employee Experience
- HR Platforms (Personio, Culture Amp, Notion)
- Salary Benchmarking
- Policy Management
- Employee Relations
- Manager Coaching
- Internal Communications
- UK Employment Law
- HR Best Practice
- Data Analysis
- Process Improvement
Location
- London Waterloo
- Remote
Work Type
- Hybrid
- Permanent
- Full-time
Experience Level
- People Ops professional
- Experience across People Operations and the employee lifecycle
- Experience providing HR advice and managing employee relations matters
- Experience supporting and coaching managers
- Experience developing and improving people processes, policies and systems
- Experience partnering with Hiring Managers and recruiters
- Experience working with HR systems
Education Level
- CIPD Level 5 or equivalent
- CIPD Level 3 with exceptional practical experience and commitment to professional development
Salary/Compensations
- £45k - £52k per annum
Benefits
- Unlimited annual leave
- Healthcare cash plan
- 6% pension contribution
- Therapeutic services (after completion of probation)
- Hybrid working
- Nine day fortnight
About the Company
- Campaign Against Living Miserably (CALM) is a suicide prevention charity.
- Mission: To help people end their misery, not their lives.
- Activities: Run stigma-smashing campaigns, offer digital tools and resources, and operate a life-saving helpline.
- Goal: To help people find hope and a way forward.
Equal Opportunity
- Don't meet every requirement? We’re still interested.
- Research shows people from marginalised groups are less likely to apply unless they meet all criteria.
- CALM values skills and potential in many forms.
- Diverse perspectives and lived experience of mental health or suicide can be valuable.
- Passionate candidates with experience not ticking every box are encouraged to apply.
- We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online.
- We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.