Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Community Safety Officer role.
Rezi rewrites your resume against Wandle Housing Association Limited.'s job description. Free.
Tailor your resume to this Community Safety Officer role.
Rezi rewrites your resume against Wandle Housing Association Limited.'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Community Safety Officer posting at Wandle Housing Association Limited. — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Community Safety Officer posting at Wandle Housing Association Limited. — free, in seconds.
About the Role
This is a great opportunity to join the Housing team at Wandle Housing Association. We’re looking for a highly responsive and customer service focused individual to promote safe and sustainable neighborhoods.
Responsibilities
- Manage a community safety caseload, taking ownership of cases from initial contact through to resolution, ensuring accurate and timely record-keeping on all customer interactions.
- Work collaboratively with neighborhood Officers, Police, local authorities and other partner agencies to identify issues and implement effective interventions that improve community safety.
- Develop a community-focused engagement framework for tenants in partnership with TPAS, and manage and develop this approach.
- Prepare case notes, reports and correspondence in line with organisational policies and procedures.
Requirements
- Minimum of three years' experience in a community safety, housing, tenancy management, neighbourhood management or related customer-facing role.
- Strong interpersonal and communication skills, with the ability to build positive relationships with residents, colleagues and partner agencies.
- Knowledge of tenancy management, community safety and partnership working practices.
- Full UK driving licence and access to a car is desirable.
- Good IT skills, proficient in Microsoft packages and confidence using new systems.
- Experience of CRM or case management systems is advantageous (Dynamics system experience would be a plus).
- Must already have and be able to provide proof of your Right to Work in the United Kingdom.
Skills
- Interpersonal skills
- Communication skills
- IT skills
- Microsoft packages proficiency
- CRM systems experience
- Case management systems experience
- Dynamics system experience
Location
- Hybrid
Work Type
- Permanent
- Full Time
- Hybrid (2 Office Days per week)
Experience Level
- Minimum of three years' experience
Salary/Compensations
- £38,000 per annum
Benefits
- Great benefits across the business
About the Company
- Wandle Housing Association is a housing team.