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About the Role
Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. This role is crucial for ensuring product reliability and operational continuity by supporting healthcare customers through field service activities and repair center operations in South Korea.
Responsibilities
- Perform troubleshooting, maintenance, calibration, and repair activities on Medtronic products at customer sites and within the service and repair centre.
- Diagnose and resolve product performance issues by applying technical expertise and following established quality and regulatory requirements.
- Provide technical support and product-related guidance to healthcare professionals, customers, and commercial teams.
- Serve as a technical liaison between customers and internal stakeholders to ensure effective communication and resolution of service-related issues.
- Support product installations, upgrades, demonstrations, and customer training activities by providing technical expertise.
- Maintain accurate documentation of repair activities, inspection records, and service reports in accordance with company procedures.
- Collaborate with regional technical teams and participate in international product training programmes to build technical expertise across multiple product portfolios.
- Travel regularly to customer locations throughout South Korea to deliver field service and repair support.
Requirements
- High School Diploma (or equivalent) AND 6+ years experience OR Associate’s Degree AND 4+ years experience OR Bachelor’s Degree AND 2+ years experience
- Ability to communicate effectively in English, including technical discussions, training, and email communication with regional stakeholders.
- Valid driver's licence and willingness to travel extensively throughout South Korea.
Skills
- Hands-on aptitude for troubleshooting, repair, maintenance, and technical problem-solving.
- Field service or service & repair experience supporting medical devices or healthcare equipment.
- Experience working in hospital, clinical, or healthcare environments.
- Knowledge of preventive maintenance, equipment calibration, and repair processes.
- Experience supporting customer-facing technical issues and providing onsite service support.
- Exposure to cross-functional collaboration with commercial, technical, and customer support teams.
Location
- Seoul, South Korea
Work Type
- Onsite
- Field Service
Experience Level
- 2+ years experience with Bachelor's Degree
- 4+ years experience with Associate's Degree
- 6+ years experience with High School Diploma
Education Level
- High School Diploma (or equivalent)
- Associate’s Degree
- Bachelor's Degree
- Bachelor's Degree in Biomedical Engineering, Mechanical Engineering, or Electrical Engineering (Preferred)
Salary/Compensations
- Competitive Salary
Benefits
- Flexible Benefits Package
- Medtronic Incentive Plan (MIP)
About the Company
- Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
- Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
- Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
Equal Opportunity
- Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
- Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
- If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
- If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.