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About the Role
As a funeral director, you’ll be right at the heart of providing a caring and compassionate service when families need it most. You’ll balance your time between managerial and business tasks, and building strong, trusting relationships with clients.
Responsibilities
- Make sure client needs, service levels and KPIs are met.
- Be clients’ main point of contact, supporting and guiding with the help of the wider team.
- Support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary.
- Make sure all regulated work, including funeral planning appointments, is referred to a ‘certified colleague’.
- Build and maintain relationships with the team, clients and the community.
- Preparation, transportation, and personal care of the deceased, carried out with professionalism, dignity, respect and adherence to health and safety standards.
Requirements
- A commercial mind-set and experience in a managerial role.
- A true customer focus and a real passion for delivering a great service.
- The ability to capture intricate detail and make sure it is reflected in the service we deliver.
- Compassion, understanding and empathy, and the ability to keep a cool head under pressure.
- A UK manual driving licence.
- Direct physical contact with the deceased is part of normal duties.
- Comfort levels with responsibilities involving direct physical contact with the deceased.
Skills
- Empathetic
- Commercially minded
- Great people skills
- Commercial focus
Location
- Manor Park, E12 5DA
Work Type
- Full time
- 37.5 hours per week
- Monday to Sunday 8am-8pm
- On call rota
Experience Level
- No experience needed
Salary/Compensations
- £29,776 per annum (£15.27 per hour)
Benefits
- 30% off Co-op branded products in our food stores all year-round
- 10% off other brands in our food stores all year-round
- Discounts on other Co-op products and services
- 23 days holidays (pro rata, rising with service)
- A pension with up to 10% employer contributions
- Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
- Access to virtual GP and free eye tests
- Endless career development opportunities including apprenticeships
- Friendly, supportive team and the knowledge that you make a huge difference to your community
- Access to Stream - a money management app that gives you access to a percentage of your pay as you earn it
About the Company
- We’re looking for an empathetic and commercially minded person to join the Co-op Funeralcare team.
- At Co-op Funeralcare, we provide a caring and compassionate service when families need it most.
- At the Co-op, you’ll be part of something meaningful.
- At Co-op, we’re owned by our members.
- We’re an organisation that puts people and communities first, and we’re powered by purpose.
- We want this to be a place where you can thrive.
Equal Opportunity
- We're building diverse and inclusive teams that reflect the communities we serve.
- We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
- We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.
- If you need any adjustments during the recruitment process, we'll support you.