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About the Role
As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Sales Membership Manager to join our Acquisitions team.
Responsibilities
- Lead the Experience Team to deliver outstanding members’ and prospects’ experience daily, exceeding expectations and fostering loyalty.
- Direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
- Guarantee prompt handling of all membership inquiries, overseeing any necessary escalations.
- Manage membership administration, maintaining accuracy and GDPR compliance.
- Accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.
- Monitor and track all membership results and activity levels on a daily, weekly and monthly basis by using the systems and tools provided.
- Produce accurate, transparent reports and analysis as required by General Manager, Regional Business Director and the rest of the business.
- Take on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Requirements
- Strong people management and organisational skills, fostering a cohesive and high-performing team.
- Proven track record of surpassing financial targets, driving success and growth.
- Experience from a Sales/KPI driven background would be ideal.
Work Type
- Full time
Salary/Compensations
- £35,000—£35,000 GBP
Benefits
- 33 days (including bank holidays) annual leave, plus a Celebration Day
- Access to The Peoples Pension, with company contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy.
- Free membership for your children.
- Discounts across Virgin active (guest passes to 50% off PT sessions).
- Discounts across Virgin Group (Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans.
- Health Heroes employer assistance programme with 6 free counselling sessions.
- Complimentary corporate letting services through Dexters.
- Access to ePoints, offering online discounts to retailers.
About the Company
- As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
- By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.
- Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.