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About the Role
We are looking for a positive and infectious Receptionist to join The Hoxton, Shoreditch. You will provide friendly, helpful, and responsive service to guests, ensuring they feel valued and want to return.
Responsibilities
- Maintain a positive and friendly attitude, even when solving challenges.
- Manage guest arrival and departure processes according to standard operating procedures.
- Handle in-house guest requests and record feedback.
- Ensure accuracy of guest billing, financial transactions, and the Reception float.
- Maintain data accuracy in all systems and provide daily reports.
- Complete night reception tasks accurately.
- Quote correct rates according to the selling strategy and website.
- Answer telephone calls quickly and efficiently.
- Monitor guests and their property to minimize security risks.
- Report and follow up on maintenance issues.
- Maintain the integrity of public and back-of-house areas.
- Collaborate with hotel teams and business partners for guest satisfaction.
- Keep the Reception desk clean, tidy, and presentable.
- Serve as a member of the hotel's crisis and fire teams.
Requirements
- A positive attitude and a helpful demeanor.
- Ability to remain calm under pressure.
- Confidence and ability to work independently, especially during night shifts.
- Eagerness to learn.
- A desire to be authentic and not conform to a rigid image.
- Passion for hospitality and creating memorable experiences.
- Willingness to be part of a team that supports each other.
- Openness to trying new things and working differently.
Skills
- Customer service
- Problem-solving
- Communication
- Attention to detail
- Teamwork
- Adaptability
Location
- Shoreditch
Work Type
- Permanent
- Full-Time
Experience Level
- Previous hotel or similar experience is beneficial but not required.
Salary/Compensations
- Competitive salary
Benefits
- 28 days holiday (including bank holidays)
- Pension
- Eligibility for company discretionary bonus scheme
- Life insurance
- Health cash plan for physical and mental wellbeing support
- Confidential hotline for support
- Network of mental health first aiders
- Retail and hospitality perks through partners
- Free night at The Hoxton and a meal for two upon starting
- Meals provided during shifts
- Excellent discounts across the Ennismore family for employees and their loved ones
- Free night at The Hoxton annually
- Monetary reward for major milestones
- Opportunities for career progression and internal mobility
- Training for role settlement
- Learning academies for skill broadening
- Development opportunities
- Extra time off for volunteering
- Regular team events (team drinks, bi-annual parties)
- Enhanced family leave
- Annual diversity and inclusion events
About the Company
- The Hoxton, Shoreditch was the first Hoxton hotel, founded on the principle of doing things differently.
- Originally a car park, it now features 210 rooms, The Apartment (a meetings & events concept), and a vibrant lobby, café & restaurant.