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About the Role

Responsible for supporting the smooth operation of the In-Room Dining and Executive Lounge day-to-day operations, supporting associates, maintaining a motivated team, driving standards, and maximizing revenue. Assists management and supervisors with additional leadership and administrative tasks.

Responsibilities

Ensure the outlet is prepared and ready for service, following the correct sequence of service and completing closing duties.
Follow departmental checklists and Brand Standard Audit points to achieve high guest satisfaction and compliance.
Greet all guests and co-workers hospitably, using appropriate language and the guest's name when known.
Take orders, serve drinks and food, ensuring guest expectations are exceeded.
Engage guests in conversation regarding their stay, property services, and area attractions.
Anticipate guests' service needs by asking questions and observing preferences.
Deal with guests' issues and problems using the LEARN model, seeking advice when unsure.
Ensure compliance with quality assurance standards, including department checklists and brand standard audit requirements.
Ensure the service of food and drink is timely and consistent.
Accurately record and present guest bills, receive payment, and post through Micros, using appropriate cash handling procedures.
Recommend and sell to guests through menu knowledge and up-selling techniques.
Responsible for the safe keeping of assigned keys and Micros cards, and ensuring areas and stocks are secure at the end of shift.
Ensure awareness of guest allergies or dietary requirements and notify the culinary team, preventing cross-contamination.
Ensure all food and beverage products are correctly stored, dated, labelled, and rotated.
Be mindful of surroundings, manage equipment correctly and safely, and protect company assets.
Adhere to Licensing Laws, Weights and Measures Act, and all food handling guidelines.
Promote awareness of health and safety, including fire safety and trip hazards.
Follow company and department safety and security policies and procedures.
Maintain the highest level of cleanliness, cleaning as you go.
Report accidents, injuries, and unsafe work conditions to management.
Complete safety training and certifications.
Employ correct manual handling procedures.
Ensure COSHH guidelines are adhered to and relevant PPE is worn.
Protect the privacy and security of co-workers and guests, maintaining confidentiality.
Carry out any other duty/function assigned by management.
Maintain a high standard of grooming, hygiene, and uniform standards, ensuring name badge is worn.
Support all co-workers and treat them with dignity and respect.
Develop and maintain healthy inter-departmental relationships and support the team.
Comply with Marriott International Hotels Limited regional office and hotel policies and procedures.

Requirements

Previous experience working within a F & B environment.
Previous experience working in luxury and/or high-volume operations preferred.

Skills

Strong Communication skills (verbal, listening, writing)
Pro-active and reliable
Positive demeanor, professional and personable
Ability to manage stress and multi-task
Able to work independently and as part of a team

Education Level

Good level of English essential

About the Company

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.