Digital Customer Experience - Digital Junior Product Designer at Whitbread | GB | Rezi

Digital Customer Experience - Digital Junior Product Designer at Whitbread

Digital Customer Experience - Digital Junior Product Designer

Whitbread · GB

5 days ago

Digital Customer Experience - Digital Junior Product Designer

Whitbread · GB

5 days ago
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About the Role

We are seeking a curious and creative Junior Digital Product Designer to help shape how millions of Premier Inn guests discover, book, and experience their stays. You will work across the complete digital guest journey, from searching for a hotel room and making a payment to interacting with digital devices during a stay. You will help uncover guest and business problems before turning insights into intuitive, accessible, and commercially effective experiences.

Responsibilities

  • Create user journeys, wireframes, interactive prototypes, and high-quality UI designs across web, app, and other digital touchpoints.
  • Support usability testing, interviews, and concept validation.
  • Use customer feedback, competitor analysis, and digital analytics to understand user behavior and inform design improvements.
  • Collaborate with Product Managers, Engineers, Researchers, Business Analysts, and fellow Designers throughout discovery, design, and delivery.
  • Contribute to the design system.
  • Support design quality assurance.
  • Ensure experiences are consistent and inclusive.

Requirements

  • Experience designing consumer-facing digital products within sectors such as retail, hospitality, travel, supermarkets, gambling, leisure, or ecommerce.
  • Proficiency in Figma, including components, prototypes, and reusable design patterns.
  • A working understanding of WCAG 2.2 AA accessibility standards and inclusive design.
  • A portfolio demonstrating user journeys, wireframes, interaction design, prototyping, and visual UI.
  • A genuine interest in research, problem discovery, and evidence-based design.
  • Experience of web, mobile apps, or both.
  • An interest in AI and emerging technologies, with curiosity about how they can be used to improve the design process and create better customer experiences.
  • The ability to explain design thinking and collaborate effectively with Product and Engineering teams.

Skills

  • Figma
  • User Journeys
  • Wireframing
  • Prototyping
  • UI Design
  • WCAG 2.2 AA
  • Inclusive Design
  • Research
  • Problem Discovery
  • Evidence-based Design
  • Web Design
  • Mobile App Design
  • AI
  • Emerging Technologies
  • Design Thinking
  • Collaboration

Location

  • Chancery Lane, WC2A 1EN

Work Type

  • Hybrid Working
  • 3 days in the office
  • 2 days working from home/another location

Experience Level

  • Junior

Salary/Compensations

  • £33,000 to £38,000
  • up to 15% bonus
  • up to 10% matched pension

Benefits

  • Health
  • 25 days holiday

About the Company

  • We are proud to be a Top Employer for 14 consecutive years, a top apprenticeship employer, a Leader in Stonewall’s Proud Employer Accreditation, and a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix.