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About the Role
You’ll be at the heart of the guest experience, guiding your team to deliver exceptional service and making every stay truly memorable. You will lead the team on shift, ensuring service is smooth, personal, and memorable, and that guests feel at home from check-in to check-out. You will support and motivate your team, ensuring tasks and operations run seamlessly, and act as the person on duty across departments to make every guest experience effortless.
Responsibilities
- Leading the team on shift, keeping service smooth, personal, and memorable.
- Ensuring that the guests feel at home, from check-in to check-out, and pitching in wherever they need a hand.
- Supporting and motivating your team, ensuring tasks and operations run seamlessly.
- Act as the person on duty across departments, making every guest experience effortless.
Requirements
- Friendly, approachable, and make guests and colleagues feel welcome.
- Adapt quickly, stay calm under pressure, and keep things running smoothly.
- Lead by example, take pride in delivering outstanding service, and help your team shine.
- Reliable, trustworthy, and uphold the highest standards.
- Energy, warmth, and passion for people.
Location
- Four Points Flex by Sheraton - London Euston
Work Type
- Full Time
Salary/Compensations
- £14.32 / hour
Benefits
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.