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About the Role
As a Sales Manager at Hilton London Croydon, you will generate and manage group sales, spreading the warmth of hospitality by delivering memorable experiences for every guest.
Responsibilities
- Generate and convert new business by researching, prospecting, and qualifying leads through proactive outreach and database mining to drive group sales and exceed lead generation goals.
- Build and maintain client relationships by serving as the primary contact for assigned market segments, nurturing existing accounts and developing new ones to grow room revenue and overall profitability.
- Develop targeted sales strategies by analyzing hotel and market trends to create and execute business plans and marketing initiatives that capture demand and meet sales goals.
- Lead the end-to-end sales process, including preparing proposals, conducting site visits, negotiating terms, and securing contracts tailored to client needs while maximizing revenue.
- Manage booking details by coordinating customer requirements (room, food and beverage, meeting space) and ensuring accurate and timely entry of account and reservation information in the hotel’s sales management system.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Location
- London Croydon
Work Type
- Full-time
Benefits
- Competitive pay plus incentives, with opportunities to grow your career with Hilton.
- Discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- 50% off food and beverage at participating outlets.
- Free meals on duty.
- 28 days' holiday including bank holidays, increasing with service.
- Employee Stock Purchase Programme (ESPP) offering eligible Team Members the opportunity to invest in Hilton shares at a 15% discount.
- Pension scheme.
- High street discounts through Perks at Work.
- Mental health resources through our Care for All hub, including free counselling and support through our Employee Assistance Programme (EAP).
- Crisis Concierge for practical support and emotional care during times of loss.
- Career development opportunities through learning and development programmes.
About the Company
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
- Come for the job, stay for the career—and help us make every stay a little more magical.