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About the Role

The ECM Head of Innovation role focuses on driving innovative outcomes by leveraging NT’s AI tooling and capabilities to enhance influence, compliance, transparency, and productivity. This role will interact with all levels of Northern Trust to inspire consistency and scalability in change delivery. The ideal candidate operates at the intersection of AI, data, and business transformation, working directly with end users and leadership to understand workflows, identify opportunities, prototype solutions, and drive adoption. The Head of Innovation is responsible for establishing and overseeing the internal innovation structure within ECM, defining and implementing an executable framework, and supporting the adoption of innovation programs.

Responsibilities

Design future-state operating models that leverage technology and AI to improve efficiency, risk-management, and decision-making.
Embed alongside core ECM delivery pillars and Business teams to understand current state processes and identify opportunities to augment or automate workflows using AI, data products and automation technologies.
Deploy and integrate AI, analytics and workflow solutions into enterprise platforms and business processes.
Build prototypes and production ready solutions that demonstrate measurable business value.
Partner with enterprise initiatives to leverage capability and inform strategic journey aligned to Change adoption, improvement and driven productivity solutions.
Design multi-year implementation roadmaps to power accelerated and transparent execution, automated workflow management and uplifted controls, reporting, oversight and monitoring.
Influence product, platform, and data roadmaps based on real-world business needs and adoption patterns.
Develop integrations, APIs, automation workflows, and custom applications that connect enterprise systems and data assets.
Work closely with architecture, engineering, and platform teams to ensure innovative solutions are scalable and supportable.
Responsible for continuous improvement and automation of business processes, leveraging tools and technology to automate intake, assessments and/or reporting.
Partner with Hub & Spoke enterprise Change teams to drive adoption, training and stakeholder engagement and business readiness.
Be a Change Champion across ECM and the wider enterprise, support implementation of solutions and drive uplift of innovation skills across ECM’s partners through AI enablement and other tooling.
Define and implement strategic feedback loops; capturing insights from deployment activities and user interactions.
Work closely with Organizational Change Management (OCM), to support the stand up of ECM’s center of excellence and advisory capability across NT, with an enhanced readiness and adoption toolkit.

Requirements

Strong ability to understand complex business problems and rapidly translate them into pragmatic technical solutions.
Experience implementing AI copilots, agentic workflows, RAG architectures, or intelligent automation solutions.
Familiarity with orchestration frameworks, vector databases, and prompt engineering concepts.
Hands-on experience with Azure, AWS, or GCP preferred.
Experience working with enterprise data platforms such as Snowflake, Databricks, Azure Data Platform, or similar.
Ability to influence stakeholders and build alignment across business, technology, risk, and operations teams.
Comfortable engaging with both senior executives and technical practitioners.
Able to explain complex technical concepts in simple business language.
Thrives in fast-moving environments with evolving requirements and unclear problem definitions.
Focuses on measurable business impact rather than technical implementation alone.
Takes responsibility from problem identification through deployment, adoption, and value realization.
Proven experience in executing and implementing AI models and/or tooling, preferably within a change management context.
Strong understanding of change management principles and practices, and the ability to apply this understanding for automation, RPA and AI enablement.
Excellent organizational and leadership skills, with the ability to manage complex processes and workflows.
Strong analytical skills, with the ability to create reports and provide insights into the change management process.
Ability to identify, scope, plan and assess change initiatives.
Experience with portfolio, program and change management applications/tools, and the ability to oversee their use within a business context.
Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.
Northern Trust is unable to provide visa sponsorship for this role.

Skills

AI tooling
AI capabilities
AI
Data transformation
Business transformation
AI copilots
Agentic workflows
RAG architectures
Intelligent automation solutions
Orchestration frameworks
Vector databases
Prompt engineering
Azure
AWS
GCP
Snowflake
Databricks
Azure Data Platform
Change management
Automation
RPA
Portfolio management applications
Program management applications
Change management applications

Location

United Kingdom

Work Type

Hybrid

Experience Level

Senior

Education Level

Bachelor's degree in Business Administration, Management, or a related field.
Advanced degree or certification in Program Management (PMP, CAPM) and/or Organizational Change Management (CCMP, CMS) is preferred.

Benefits

Flexible and collaborative work culture
Strong history of financial strength and stability
Movement within the organization is encouraged
Senior leaders are accessible
Commitment to an inclusive workplace
Assisting the communities we serve
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture.
Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation

About the Company

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Equal Opportunity

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.