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About the Role

Provides customer service for Paychex H&B clients, ensuring good customer relations and resolving claims and complaints effectively. Proactively educates clients and initiates improvements based on feedback. Possesses in-depth knowledge of at least one Paychex product and acts as a resource for colleagues.

Responsibilities

Cultivates strong relationships with clients and internal and external partners to deliver quality service
Proactively identifies opportunities to enhance clients' service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
Identifies and implements opportunities for process improvements
Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service

Requirements

3 years of experience in Insurance industry or Customer Service experience.
Demonstrates customer service skills.
Eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check.
Must obtain necessary insurance license(s) within 90 calendar days of the official start date if not currently licensed.
Failure to obtain or maintain required license(s) may result in corrective action, up to and including termination of employment.
Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee.
The cost of any additional attempts will be at the expense of the individual employee.
If hired with an active and current license(s), the employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA.

Skills

Customer service skills
Advanced skill level with systems and software packages (HRIS, Salesforce, Flex, Core Advanced, ORS)

Work Type

Full-time

Experience Level

3 years of experience

Education Level

Bachelor's Degree - Preferred

Salary/Compensations

$24.23/hr

Benefits

Medical coverage
Virtual wellness classes
Tuition reimbursement
401(k) + employer match
Adoption assistance
Financial assistance
Paid time off
Company holidays
Culture days
Work-life balance programs
Award-winning training and development programs
Paid time off for volunteerism

About the Company

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform.
Paychex and Paycor are combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes.
At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Equal Opportunity

Paychex is an equal opportunity employer.
We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit.
We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.