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About the Role
As a Design Professional Claims Manager, you will lead the team and manage AXA XL’s claims for the Design Professional books. You will be a key subject matter expert, implementing strategy on claim activities and best practices. You will lead a team of Claim Specialists, focusing on technical claim handling, customer service, working with business segments, and driving a performance culture of continuous improvement.
Responsibilities
- Oversee colleagues and processes related to coverage analysis, investigation, evaluation, reserving, and resolution of Design Professional claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
- Coordinate with Practice Leaders in the handling and resolution of claim files.
- Manage audits and ensure FIC compliance across the team.
- Drive analytics and data development for Underwriting and Actuarial through identification and reporting on claim trends.
- Collaborate with the Underwriting team in connection with claim issues and trends, review of policy/endorsement language, and marketing and business development activities.
- Provide superior customer service to policyholders and brokers and ensure the same high customer service standards are upheld by all colleagues.
- Identify strategic and tactical needs that can be solved through technology, process improvements, or training.
- Maintain close supervision of vendor management and expense control within the unit.
- Manage each team member’s performance, development, and success.
Requirements
- Extensive legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required.
- Strong background in insurance and claims coverage law, specifically Design Professional liability with prior handling of such matters.
- Possesses strong analytical skills and sound judgment.
- Takes initiative and can work independently.
- Proven knowledge of multi-state insurance coverage law and claim regulations.
- High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
- Management skills: Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering.
- Ability to be a role model setting a high bar for performance, engagement, and commitment.
- Able to work and lead well under pressure.
- Outstanding communication: Excellent verbal and written communication, presentation, and influencing skills.
- Able to communicate effectively with internal and external stakeholders at all levels of sophistication.
- Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
- Have an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
- Ability to travel a minimum of 10-15% of the time is anticipated.
Skills
- Design Professional liability
- Multi-state insurance coverage law
- Claim regulations
- Customer service
- Professionalism
- Diplomacy
- Management
- Coaching
- Development
- Performance evaluation
- Accountability
- Communication
- Presentation
- Influencing
- Technology
- Process improvements
- Training
- Vendor management
- Expense control
- Analytics
- Data development
- Claim trends reporting
Location
- Toronto, ON Canada
Work Type
- Full-time
Experience Level
- Management
Education Level
- Bachelor's degree required
- Juris Doctor (J.D.) preferred
- Continuing education or professional designations in insurance underwriting and information privacy including Registered Professional Liability Underwriter (RPLU), Certified Information Privacy Professional and Chartered Property Casualty Underwriter (CPCU) are preferred
Salary/Compensations
- 150,000 to 205,000 CAD
Benefits
- Competitive retirement savings plan
- Health and wellness programs
- Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Volunteering and charitable giving programs (Matching Gifts program, Volunteering Leave, Global Day of Giving)
About the Company
- AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks.
- For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
- We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
- With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
- Sustainability is integral to our business strategy.
- Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Equal Opportunity
- AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
- AXA XL is an Equal Opportunity Employer.