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About the Role
Cohesity is seeking a Technical Support Engineer to provide high-level support to customers, troubleshoot technical issues, and collaborate with internal teams. This role requires deep technical expertise, excellent communication, and customer service skills.
Responsibilities
- Work with Cohesity customers to provide timely resolution to technical issues.
- Investigate and troubleshoot technical issues using available tools.
- Record customer interactions, including investigation, troubleshooting, and resolution.
- Work closely with Cohesity engineering and account management teams.
- Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions.
- Provide the best possible experience for Cohesity customers.
- Manage workload to ensure timely resolution of all customer issues.
- Assist in the development of comprehensive and reusable self-service solutions.
- Develop knowledge base articles.
- Mentor other engineers.
Requirements
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
- 3-12 years of experience working in a storage, networking and virtualization environment.
- Strong understanding of Linux and administration experience across all working components.
- Ability to analyze system diagnostics and clearly articulate the issue for the customer.
- Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash.
- Experience with remote file access protocols, including NFS, SMB (CIFS).
- Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).
- Demonstrated experience leveraging AI tools to streamline workflows, enhance productivity, and support high-quality decision-making.
Skills
- AI tools
- Storage
- Networking
- Virtualization
- Linux administration
- System diagnostics analysis
- Linux debugging utilities (systemtap, tcpdump ftrace, strace, wireshark, gdb, crash)
- NFS
- SMB (CIFS)
- VMware
- CommVault
- Symantec
- EMC
- NetApp
Location
- Santa Clara, CA
Work Type
- In-Office (2-3 days a week)
Experience Level
- Senior
- 3-12 years
About the Company
- Cohesity is the leader in AI-powered data security, with over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500.
- The company's solutions secure and protect data on-premises, in the cloud, and at the edge.
- Cohesity is backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others.
- Cohesity has been named a Leader by multiple analyst firms and recognized globally for Innovation, Product Strength, Simplicity in Design, and culture.
Equal Opportunity
- Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
- If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance.