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About the Role
As a Senior Product Manager for Merchants and Online products within the AP+ Retail Payments team, you will take end-to-end accountability for retail products in online payment channels across their full lifecycle, shaping propositions, roadmaps, and delivery to meet customer needs and strategic objectives. You will combine market insight, user feedback, and performance data with strong stakeholder leadership to guide decisions, deliver change, and continually evolve products within Australia’s payments ecosystem.
Responsibilities
- Formulate a clear product definition and strategy for eftpos card-not-present products, including identifying opportunities to strengthen eftpos' relevance, customer value, and sustainable competitive advantage in online payments.
- Lead product through the full product lifecycle from inception and proposition development through launch, growth, optimisation, and retirement.
- Gather and communicate customer, market, stakeholder, and product performance insights on trends, needs, and risks to shape product propositions, positioning, priorities, and development.
- Develop business cases and inform investment decisions through opportunity sizing, feasibility assessment, financial modelling, risk analysis, and strategic alignment.
- Define product roadmap and work with product owner(s) to detail product requirements and priorities based on business objectives and customer value.
- Collaborate with Scheme and Commercial Teams to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
Requirements
- 5+ years of product management experience with a focus on card payments and e-commerce.
- Shaped product propositions and roadmaps using market research, user insight, feedback, and product performance data.
- Proven experience developing and commercialising eCommerce payment products or services, ideally involving acquirers, payment service providers, and merchants, with a strong understanding of how these participants interact across the online payments value chain.
- Strong customer and stakeholder management, with proven ability to influence and communicate with stakeholders across the value chain as well as commercial, marketing, and delivery teams.
- Confident developing business cases, translating strategy into clear product outcomes, and influencing senior stakeholders through evidence-based advice.
- Strong knowledge of payments products, technology, and the financial industry.
Skills
- Product Management
- Card Payments
- E-commerce
- Market Research
- User Insight
- Product Performance Data
- Stakeholder Management
- Communication
- Business Case Development
- Payments Products
- Payments Technology
- Financial Industry
Location
- Australia
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Relevant tertiary qualifications or equivalent industry experience
About the Company
- We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences.
- Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work.
- Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.
- We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy.
- A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.
- At AP+, we believe in the power of passion, pride and purpose.
- Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.
Equal Opportunity
- We want to remove all barriers to inclusion, so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au. We also encourage you to let us know your pronouns at any point during the recruitment process.