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About the Role
As a Product Manager for Merchants and Online products within the AP+ Retail Payments team, you will manage and evolve retail products in online payment channels end-to-end. You will translate market, customer, and usage insights into clear priorities and incremental value, working across Product, Marketing, Commercial, and Operations to shape roadmaps, define requirements, validate opportunities, and drive product adoption and performance within Australia's domestic payments ecosystem.
Responsibilities
- Manage products across the product lifecycle from discovery, and design, through launch and optimisation.
- Assess opportunities and change options through feasibility analysis, business cases and cost, impact and risk considerations.
- Develop product definition and translate product strategy into an outcome-based roadmap for eftpos merchant and online propositions.
- Collaborate with cross-functional teams to optimise product performance, ensuring products deliver customer outcomes and meet business targets.
- Gather and communicate customer, market, stakeholder and product performance insights on trends, needs and risks to shape product propositions, positioning, priorities and development.
Requirements
- 3+ years of product management experience with a focus on card payments and e-commerce.
- Experience using market research, user feedback, expert input, and product performance data to shape product propositions and roadmaps.
- Proven experience developing and managing eCommerce payment products or merchant propositions, ideally involving acquirers, payment service providers, and merchants.
- Strong understanding of how participants interact across the online payments value chain.
- Strong customer and stakeholder management skills.
- Proven ability to influence and communicate with cross-functional stakeholders and across the value chain.
- Comfortable building business cases, assessing feasibility, and using product performance data to guide decisions and continuous improvement.
- Knowledge of payments products, technology, and the financial industry.
Skills
- Product Management
- Card Payments
- E-commerce
- Market Research
- User Feedback Analysis
- Product Performance Data Analysis
- eCommerce Payment Product Development
- Merchant Proposition Development
- Acquirer, Payment Service Provider, and Merchant Interaction
- Online Payments Value Chain Understanding
- Customer Management
- Stakeholder Management
- Cross-functional Communication
- Business Case Development
- Feasibility Assessment
- Continuous Improvement
- Payments Products Knowledge
- Payments Technology Knowledge
- Financial Industry Knowledge
Experience Level
- 3+ years
Education Level
- Relevant tertiary qualifications or equivalent industry experience
About the Company
- At AP+, we believe in the power of passion, pride and purpose.
- Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.
- We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences.
- We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy.
- A purpose like ours takes the inspired impact of an incredible team.
Equal Opportunity
- We want to remove all barriers to inclusion, so if you need advice or support with your application, we’re here to help.
- We also encourage you to let us know your pronouns at any point during the recruitment process.