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About the Role
As Marketing Manager within the Customer Experience marketing team, you will lead project-based marketing activity from concept to execution, partnering with internal teams to deliver engaging customer communications across digital, email, social, and other channels. You will also lead the management of the marketing lifecycle emails, working closely with the digital and loyalty teams.
Responsibilities
- Lead the marketing strategy and communication approach for customer experience marketing projects
- Manage and optimise the marketing customer lifecycle and disruption communications
- Support, guide, and develop a Marketing Coordinator
- Partner with product, digital, data and analytics teams
- Manage stakeholders, ensuring activity is on time, on budget and aligned with business objectives
- Use customer insights and data to optimise activity and improve communication outcomes
- Ensure marketing and communications meet brand, product and legal requirements
Requirements
- 5+ years’ experience in marketing or campaign management, including delivery of integrated, multi-channel campaigns
- Demonstrated experience working with cross-functional teams
- Demonstrated experience with email marketing and analytics
- Strong stakeholder management and influencing skills
- Sound analytical skills with the ability to use data and insights to improve communication performance
- Excellent written and verbal communication skills
- A proactive, organised and adaptable approach in a fast-paced environment
- Strong commercial judgement and attention to detail
Skills
- Digital marketing
- Email marketing
- Customer communications
- Analytics
- Stakeholder management
- Influencing skills
- Data analysis
Location
- Mascot
Work Type
- Full time
- Fixed Term
Experience Level
- 5+ years
Education Level
- Tertiary qualifications in Marketing, Business or a related discipline
Benefits
- Heavily discounted air travel within Australia and across the globe, both for you and your family and friends
- Exclusive deals on accommodation and holidays
- Flexible leave options
- 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1)
- Additional purchased leave options for eligible employees
- Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
- Salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships
- Support for wellbeing, including mental health resources, an interactive wellbeing app, and tailored nutrition plans
About the Company
- Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline.
- The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
- We operate in an unpredictable industry, thrive on uncertainty, and are always ready for a challenge.
- We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations.
Equal Opportunity
- Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
- We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
- If you have any support or access requirements, we encourage you to advise us at time of application.
- Your personal information will be kept confidential in compliance with relevant privacy legislation.