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About the Role
We are looking for a positive and infectious Receptionist to join The Hoxton, Shepherd's Bush. You will provide friendly, helpful, and responsive service to guests, ensuring they feel valued and want to return.
Responsibilities
- Maintain a positive and friendly attitude, even when resolving challenges.
- Manage guest arrival and departure processes according to standard operating procedures.
- Handle requests from in-house guests and record all feedback.
- Ensure accuracy of guest billing, financial transactions, and the Reception float.
- Verify data accuracy in all systems and generate daily reports for all departments.
- Complete night reception tasks accurately.
- Quote correct rates according to the selling strategy and website.
- Answer telephone calls quickly and efficiently.
- Monitor guests and their property to minimize security risks.
- Report maintenance issues to the correct department and follow up on completion.
- Maintain the integrity of public and back-of-house areas, correcting deficiencies immediately.
- Collaborate with all hotel teams and outsourced partners to ensure guest satisfaction.
- Keep the Reception desk clean, tidy, and presentable at all times.
- Serve as a member of the hotel's crisis and fire teams.
Requirements
- A positive attitude and a helpful demeanor.
- Ability to remain calm under pressure.
- Confidence and ability to work independently, especially during night shifts.
- Eagerness to learn.
- A desire to be authentic and not conform to a rigid image.
- Passion for hospitality and creating memorable experiences.
- Willingness to be a team player and assist with tasks.
- Openness to trying new approaches.
- Desire to be part of a supportive and fun team.
Skills
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Financial transaction handling
- Reporting
- Security awareness
- Team collaboration
Location
- Shepherd's Bush, London
Work Type
- Full-Time
- Permanent
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- 28 days holiday (including bank holidays)
- Pension
- Eligibility for company discretionary bonus scheme
- Life insurance
- Health cash plan
- Confidential support hotline
- Network of mental health first aiders
- Retail and hospitality perks through partners
- Free night at The Hoxton and meal for two upon starting
- Meals provided during shifts
- Excellent discounts across the Ennismore family
- Annual free night at The Hoxton
- Monetary bonus for major milestones
- Opportunities for career progression and internal mobility
- Training for role settlement
- Learning academies for skill development
- Development opportunities
- Paid time off for volunteering
- Regular team social events
- Enhanced family leave
- Annual diversity and inclusion events
About the Company
- The Hoxton, Shepherd's Bush is the fourth London location, situated in an eclectic and diverse neighborhood. It features 237 playfully designed bedrooms, an all-day restaurant serving Thai American comfort food, a large open lobby, a central wraparound bar, and a terrace.
- Ennismore is a global family of brands.
Equal Opportunity
- Not specified