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About the Role
Manage multiple concurrent people program deployments across the Consumer channel, partnering with cross-functional teams to deliver impactful programs that drive sales and elevate customer experience. Own the end-to-end deployment of ASC (Apple Staff in Channel) and AEP (Apple Champion) programs, ensuring they deliver an extraordinary customer experience and drive Apple Channel sales at scale.
Responsibilities
- Identify and design people programs (ASC and AEP) that deliver an extraordinary customer experience and drive Apple Channel sales.
- Lead the end-to-end deployment of Apple's people programs, ensuring consistent, high-quality execution at scale.
- Drive the scale-up of existing people programs (ASC and AEP) and support the launch of new initiatives.
- Collaborate with field teams and account managers to identify, escalate, and resolve deployment challenges.
- Conduct strategic analyses and project management to surface new business opportunities and improve program effectiveness.
- Own the measurement strategy for program performance across ASC and AEP, translating data into actionable insights.
- Act as the connective tissue between WW/Geo program strategy and local execution for a unified customer experience.
Requirements
- Typically requires a minimum of 3 years of related experience.
- Bachelor’s degree or equivalent experience.
- Background in project/program management, sales enablement, and/or similar function.
- Deep knowledge of channel sales, including strategies and processes to scale and evolve programs.
- Proficiency with project management frameworks and tools.
- Ability to effectively plan, communicate, organize, and lead simultaneous projects with competing priorities.
- Perform well in high-pressure situations and be comfortable with a fast-paced, sometimes ambiguous environment.
- Passion for continuous improvement with curiosity, resilience, and drive to optimize processes.
- Outstanding communication skills, including ability to craft value proposition and articulate vision.
- Laser-focus on customers and partners.
- Fluency in Japanese and English.
Skills
- Project management
- Program management
- Sales enablement
- Channel sales strategies
- Project management frameworks
- Communication
- Customer focus
- Partner focus
- Presentation skills
- Content development
- Business modeling
- Collaboration
- Relationship building
- Risk anticipation
- Organizational skills
- Attention to detail
Location
- Consumer channel
Work Type
- Full-time
Experience Level
- 3+ years of related experience
- 5+ years of related experience
Education Level
- Bachelor’s degree or equivalent experience
About the Company
- Apple is looking for an outstanding, passionate, collaborative and self-driven individual.