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About the Role
As part of the Operations team, the Regional Operations Manager will oversee the end-to-end customer journey, compliance, maintenance SLAs, revenue opportunities, and client relations across managed car parks within the North region. This field-based leadership role serves as the primary contact for key client stakeholders and works closely with the account management team to optimize site performance and drive profitability, directly impacting the local parking experience.
Responsibilities
- Deliver an exceptional end-to-end customer journey across all managed car parks in the region.
- Act as the primary contact for clients, building strong relationships and providing high-quality operational support.
- Conduct regular site visits for proactive engagement, routine oversight, and reactive client needs.
- Monitor site profitability by actively tracking costs, occupancy rates, and revenue streams while identifying new sales opportunities.
- Collaborate closely with the account management team to optimize overall car park performance.
- Ensure full system compliance at all sites, including managing kiosks and tablets, and rapidly resolving technology issues within agreed SLAs.
- Conduct initial site surveys, support the onboarding of new car parks, and attend system installations to guarantee high-standard delivery.
Requirements
- Proven multi-site operational experience with direct client-facing and relationship management responsibilities.
- Demonstrated track record of tracking operational metrics, costs, and revenues to drive profitability and sales opportunities.
- Experience overseeing system compliance, on-site technology installations, and resolving operational/technical issues against strict SLAs.
- Highly organized and reliable, with the ability to manage time effectively across field visits and occasional weekend requirements.
- Possess a full UK driving license and the ability to travel across the North region, with monthly visits to the London office.
Skills
- Analytical thinking
- Problem-solving
- Attention to detail
- Customer-centric mindset
- Interpersonal communication
- Organizational strengths
Location
- North region (Field-based)
- London office (monthly visits)
Work Type
- Field-based
- Full-time
Experience Level
- Leadership role
About the Company
- Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform.
- Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
- Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space.
- It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone.
- Travel is more than a journey, it’s how you Arrive.