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About the Role
As part of our continued growth, we are building a talent pipeline for future Personal Lines Client Service Manager opportunities. This full-time position is a hybrid role with 3 days a week in the office and 2 days remote. You will lead complex client relationships, shaping strategy, influencing decisions, and driving smarter coverage solutions. You will operate in a collaborative environment, using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward-thinking approach.
Responsibilities
- Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience.
- Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively.
- Build strong client relationships through proactive engagement, anticipating needs and driving retention.
- Take a consultative approach, identifying policy gaps and provide coverage solutions supporting cross-sell and account growth goals.
- Provide expert guidance on complex coverage decisions and resolve service challenges independently.
- Ensure operational excellence through accuracy, compliance, and continuous process improvement.
- Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture.
- Leverage data and digital tools to deliver efficient, modern client service.
- Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery.
Requirements
- Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently.
- Hold an active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes.
- Provide expert support on complex client inquiries, delivering clear, coverage-focused guidance.
- Communicate effectively with a consultative approach, building trust and simplifying complexity.
- Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity.
- Stay highly organized and detail-oriented, managing competing priorities and renewal timelines effectively.
- Apply a continuous improvement mindset, identifying inefficiencies and enhancing service delivery.
- Collaborate and influence through expertise, supporting team performance without formal authority.
- Act as a relationship builder, problem solver, focused on strong client outcomes and career progression.
Skills
- Client Service
- Account Management
- P&C License
- Coverage Knowledge
- Policy Terms
- Endorsements
- Service Processes
- Consultative Approach
- Communication
- Judgment
- Ownership
- Organization
- Detail-Oriented
- Continuous Improvement
- Collaboration
- Influence
- Relationship Building
- Problem Solving
- Data Leverage
- Digital Tools
Location
- Hybrid
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Salary/Compensations
- Competitive compensation
Benefits
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
About the Company
- Gallagher is a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.
- We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.
- At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.
- Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)