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About the Role
Provide accurate, timely, and well-organized operational and administrative support to the Japan Accounts Receivable team. This is an independent contributor role responsible for monitoring shared inboxes and work queues, maintaining records, preparing routine reports, updating trackers, and coordinating follow-up with limited day-to-day supervision. The employee will also provide reliable back-up coverage to the Japan AR subject matter expert for defined processes, using documented procedures and agreed escalation pathways.
Responsibilities
- Monitor shared email inboxes and work queues, identify new requests and route items to the correct team member.
- Log, categorize and track customer or internal queries, ensuring records are complete and up to date.
- Prepare and distribute routine daily, weekly and monthly reports using approved templates.
- Update Excel trackers, reconcile information between reports and highlight missing, overdue or inconsistent items.
- Download and organize remittance, payment and deduction information from approved sources or customer portals.
- Support invoice and payment administration by checking basic information and escalating exceptions for review.
- Follow up with internal teams for status updates and maintain a clear record of outstanding actions.
- Maintain document folders, standard work instructions, templates and supporting evidence in line with team requirements.
- Complete routine data entry and system updates accurately and within agreed timelines.
- Follow company policies, standard processes, data privacy requirements and escalation pathways.
- Provide competent back-up support to the Japan AR SME for defined activities, following documented procedures and escalating complex or non-standard matters.
- Manage assigned workload independently, prioritizing recurring deadlines, urgent requests and follow-up actions.
- Provide general operational support to the Revenue Operations team and assist with ad hoc reporting or process-improvement activities.
Requirements
- Three to five years of relevant experience in accounts receivable support, finance administration, customer service, office support, data coordination or a similar operational role.
- Comfortable using Microsoft Excel for data entry, sorting, filtering, basic formulas and maintaining trackers.
- Confident using Outlook and other Microsoft 365 applications; able to learn new systems and follow step-by-step processes.
- Strong attention to detail, with a focus on data accuracy and completeness.
- Good organization and time-management skills, including the ability to manage recurring deadlines and multiple tasks.
- Clear written and verbal communication skills in Japanese.
- Demonstrated ability to work independently, organize priorities, meet recurring deadlines and follow through with limited supervision.
- Reliable and collaborative, with the judgment to resolve routine matters and escalate when information is unclear or a request falls outside documented procedures.
- A customer- and service-oriented mindset, with a calm and professional approach.
- Must be legally authorized to work in country of employment without sponsorship for employment visa status.
Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft 365 applications
- Salesforce
- SAP S4HANNA
Location
- Tokyo, Japan
Work Type
- Hybrid
- Onsite
- Remote
Experience Level
- 3-5 years
Benefits
- Programs to help you live your best life – both physically and financially
- Competitive pay and benefits
About the Company
- At Solventum, we improve lives by helping healthcare professionals do their best work.
- Join a team using innovation and insight to make a real impact on the future of healthcare.
- At Solventum, we enable better, smarter, safer healthcare to improve lives.
- As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.
- Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
- We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
- Because at Solventum, we never stop solving for you.
Equal Opportunity
- Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.
- Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
- Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.