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About the Role
As a Case Manager, you will be responsible for direct liaison with relevant stakeholders regarding the management of claims for deceased estates, total and permanent disablement, permanent incapacity, and terminal illness. This role requires attention to detail, personal resilience, and exceptional communication skills to manage multiple stakeholders while being the primary customer contact.
Responsibilities
- Liaise with customers (or their representatives) regularly and directly, tailoring communication methods and frequency.
- Take ownership of all customer requests and issues, ensuring follow-through to completion.
- Record and monitor case details and progress of claims using the Case Management workflow system.
- Collate and review all correspondence from claimants to build a complete case picture.
- Prepare recommendations for the Trustee, ensuring compliance with rules and regulatory requirements.
Requirements
- Previous claims experience, preferably in life, death, or TPD.
- Experience liaising with legal, product, and medical practitioners is preferred but not essential.
- Knowledge of superannuation legislation is desirable.
- Ability to maintain confidentiality and manage each case with extreme sensitivity.
- Strong communication and interpersonal skills.
- RG 146 Compliant.
- Appropriate approval to work in Australia.
- Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
Skills
- Attention to detail
- Personal resilience
- Exceptional communication skills
- Highly organised
- Ability to deal with multiple stakeholders
- Strong communication and interpersonal skills
Location
- Adelaide
- Melbourne
- Sydney
- Brisbane
Work Type
- Hybrid
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Impact for colleagues, clients and communities
- Range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Equal Opportunity
- Marsh is committed to attracting and retaining the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.