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About the Role
Groups Specialists channel their love of travel to advise and create customized travel experiences for all types of group travel. You will be joining a dedicated team of passionate travellers and sales experts.
Responsibilities
- Draw on proven sales performance to convert enquiries into unique group bookings, utilizing effective qualifying, follow up, and quote management processes.
- Ensure all bookings are processed with careful attention to detail, maintaining administrative tasks and all aspects of the proposal & quoting process through to travel.
- Communicate products and dedication to service through email, telephone, online chat and video calls.
- Proactively engage with travel agents and group leaders to monitor group growth, identify opportunities to increase participation, and provide sales support and strategies to help achieve the desired group size.
- Confidently present customized group itineraries to travel agents, group leaders, and prospective travellers, highlighting the unique experiences and value of each journey.
- Develop long-lasting connections with customers, creating referrals and repeat business.
- Channel love of travel and personal experiences abroad to advise and create customized travel itineraries.
- Demonstrate and uphold Goway’s GLOBAL values in every customer interaction, team collaboration, and aspect of daily work.
Requirements
- Demonstrated experience working in a sales environment and knowledge of the travel industry.
- Ability to anticipate desires and close sales.
- Attitude and tools necessary to accomplish tasks proactively.
- Motivated by goals and sales targets.
- Ability to work well in a fast-paced environment.
- Adept at tailoring products to people’s specific needs.
- Understanding that the relationship with the customer is paramount.
- Organized with excellent time management skills.
- Ability to multi-task and move through different areas of the job, including handling new enquiries, follow ups, and processing documentation.
- Always hungry to learn more about the job and destinations.
- Work efficiently.
- Understand that success is sweeter when achieved alongside passionate individuals who share your values.
Skills
- Sales performance
- Qualifying
- Follow up
- Quote management
- Administrative tasks
- Proposal process
- Quoting process
- Email communication
- Telephone communication
- Online chat communication
- Video call communication
- Customer engagement
- Sales support
- Sales strategies
- Presentation skills
- Customer relationship management
- Referral generation
- Repeat business development
- Travel itinerary planning
- Airline knowledge
- Amadeus (preferred)
- Reservations systems understanding
- Time management
- Multi-tasking
Location
- Toronto
- Vancouver
- Remote
Work Type
- Full time
- Permanent
- Hybrid
Experience Level
- Sales Experience
Salary/Compensations
- Competitive salary
- Performance incentives
Benefits
- Paid personal days
- Birthday off each year
- Continuous learning
- Industry-leading training
- Generous paid time off
- Three weeks of vacation
- Six personal days
- Dedicated day off to celebrate your birthday
- Exclusive perks and discounts on worldwide getaways
About the Company
- Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel.
- Headquartered in Toronto with hubs in Vancouver, Los Angeles, Sydney, and Manila.
- Team of over 800 talented employees design travel experiences in more than 115 countries across all seven continents.
- United by a passion for travel and committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities.
- Operate as one forward-thinking team, transforming wanderlust into life-changing adventures for fellow Globetrotters.
Equal Opportunity
- Goway is an equal-opportunity employer.
- Celebrate differences and are committed to fostering an inclusive workplace for everyone.
- Appreciate every applicant’s interest.
- Only those selected for an interview will be contacted.
- Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting commitment to fair and equitable hiring practices.