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About the Role
The Front Office Agent is the central point of contact for all guest requests, ensuring a professional and welcoming experience through check-in and check-out procedures. This role also involves managing guest complaints, supporting management with organizational and administrative tasks, and maintaining accurate financial records.
Responsibilities
- Professional and friendly reception of guests, including check-in and check-out
- Serve as the primary contact person for all guest requests
- Handle guest complaints effectively
- Support department management in various organizational and administrative areas
- Responsible for diligent cash management and accurate revenue recording
- Ensure good, collegial, and effective collaboration within the logistics department and with all other hotel departments
Requirements
- Completed vocational training in hotel management or professional experience as a Front Office Agent
- Strong quality and responsibility awareness
- Reliable, flexible, and resilient
- Good communication skills in German and English (minimum C1 level) for interacting with staff and guests
- Friendly demeanor and a well-groomed appearance
- Team player who masters challenges together with colleagues
Skills
- German language proficiency (minimum C1)
- English language proficiency (minimum C1)
- Communication skills
- Organizational skills
- Administrative skills
- Cash management
- Customer service
Location
- Berlin
Work Type
- Full-time
Experience Level
- Entry-level
- Experienced
Education Level
- Vocational training in hotel management
Salary/Compensations
- Compensation aligned with the current collective agreement
Benefits
- Friendly and open-minded team with cross-departmental thinking
- Appreciative treatment and family atmosphere
- Project diversity and scope for design
- Individual development opportunities through regular feedback and development discussions, training, and further education
- Discounts with partner companies (e.g., cultural offerings)
- Discounts for hotel bookings in partner hotels
- Regular employee events
- Free parking space for your vehicle during working hours (bicycle, motorcycle, or car)
- Discounts with Greentours (currently 50% on all e-scooter rentals or subscriptions)
- Capital-forming benefits
- MOA Cares Day - opportunity to exchange one working day per year for a day of volunteer work
About the Company
- MOA Berlin – Hotel Heidegrund – MOA Group
- Welcome to your home port for a successful career path and for a enriching and happy work environment.
- MOA Berlin is more than just a business hotel or an event location – it is the central hub that connects everything. A place of diversity where congress meets Kiez, business meets afterwork, and international network meets local flair. With our large room selection, excellent transport links, 7,000m2 of meeting space, and a strong commitment to diversity and sustainability, we create a hybrid space that inspires and connects.
- Hotel Heidegrund is a 4-star superior hotel located in a unique setting amidst the recreational area of the Thülsfelder Talsperre (Lower Saxony). We offer optimal conditions and ample space for organizers and recreation guests with 156 comfortable rooms for conferences in the countryside, various events in the event barn, or a relaxing nature and wellness holiday.
- As a family-run group with over 300 employees, the MOA Group serves as the central administration unit, encompassing areas such as real estate, human resources, accounting, purchasing, and controlling for two 4-star hotels. Additionally, centrally managed profit centers are part of the group.
- The IT, Talent & Culture, and Accounting & Finance departments function as a service unit for the MOA Group. Here, our background actors within their business areas ensure the smooth operation of both hotels and our property management company.
- Due to the diversity of the group and the versatility of its tasks, we bring together a wide range of fields of activity in our team and are a true haven for talents and potentials, who are recognized and supported here. See for yourself & apply to us.