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About the Role
Provide Tier 1 IT support and serve as a single point of contact for users through phone, chat, tickets, and walk-up support. Troubleshoot and resolve hardware, software, connectivity, account, and mobile device issues. Use ServiceNow to manage incidents and requests, document troubleshooting, meet SLAs, and route issues to appropriate support teams.
Responsibilities
- Provide Tier 1 IT support
- Serve as a single point of contact for users through phone, chat, tickets, and walk-up support
- Troubleshoot and resolve hardware, software, connectivity, account, and mobile device issues
- Use ServiceNow to manage incidents and requests
- Document troubleshooting
- Meet SLAs
- Route issues to appropriate support teams
Requirements
- 2+ years of IT Help Desk or Service Desk experience
- Strong customer service, communication, and problem-solving skills
- Experience supporting Windows 11, Microsoft 365, Teams, Outlook, and mobile devices
- ServiceNow or similar ticket management experience
- Strong troubleshooting, organization, time management, and multitasking abilities
- Ability to follow IT processes, document issues, meet SLAs, and manage changing priorities
- Ability to work independently and collaboratively in a fast-paced environment
- Fluent English communication skills
Skills
- Active Directory
- Microsoft Azure
- VPN troubleshooting
- Citrix troubleshooting
- Printer/driver troubleshooting
- Corporate mobile device configuration
- Remote support tools
- Asset management
- Microsoft Edge
- Google Chrome
- Adobe products
- Knowledge Base utilization
- Call management software such as Finesse
Location
- Painted Post, NY
Work Type
- Contract
- Hybrid
Experience Level
- Based on experience
Education Level
- High School Diploma or GED required
- Associate degree in IT or related certification preferred
Salary/Compensations
- Based on experience
About the Company
- CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge.
- Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together.
- Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.
- With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions.
- We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
- Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society.
- Our culture is built by the people who work at CTG, the values we hold, and the actions we take.
- It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities.
- At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.
- For more information, visit www.ctg.com.
Equal Opportunity
- CTG is an Equal Employment Opportunity employer
- CTG is an E-Verify Company
- CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
- CTG is an Equal Opportunity Employer.
- CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.
- CTG is fully committed to promoting employment opportunities for members of protected classes.