Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Asset Officer role.
Rezi rewrites your resume against Mission Australia's job description. Free.
Tailor your resume to this Asset Officer role.
Rezi rewrites your resume against Mission Australia's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Asset Officer posting at Mission Australia — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Asset Officer posting at Mission Australia — free, in seconds.
About the Role
As an Asset Officer with Mission Australia Housing, you will play a key role in ensuring social and affordable housing properties are safe, well maintained, and meet the needs of tenants. This varied role combines customer service, maintenance coordination, administration, and site-based inspections, making it ideal for someone who enjoys building relationships, solving problems, and making a meaningful difference in the lives of vulnerable people through quality housing outcomes.
Responsibilities
- Coordinate and prioritise tenant maintenance requests, ensuring repairs are actioned efficiently and in line with service standards.
- Act as the key liaison between tenants, contractors, and internal teams, providing professional and responsive customer service.
- Monitor and manage maintenance work orders from commencement through to completion, ensuring quality outcomes and timely delivery.
- Conduct property inspections and assess completed works to identify defects, compliance issues, and required remedial actions.
- Scope maintenance and property improvement works, ensuring accurate documentation and asset records are maintained.
- Review contractor invoices, certifications, and documentation to ensure compliance, accuracy, and value for money.
- Track vacant properties and maintenance schedules to support efficient property turnaround times and portfolio performance.
- Build strong relationships with tenants, contractors, and stakeholders while supporting positive housing outcomes and community engagement initiatives.
Requirements
- Experience in property maintenance, facilities, housing, asset management, or a similar coordination role.
- Ability to identify, assess, and prioritise maintenance issues to ensure timely and effective resolution.
- Sound understanding of maintenance processes, building works, and contractor management.
- Strong customer service skills, with the ability to engage tenants respectfully, empathetically, and professionally.
- Excellent communication and relationship-building skills, with confidence working across diverse stakeholders.
- Strong organisational and administrative skills, with a high level of accuracy and attention to detail.
- Ability to manage competing priorities in a fast-paced environment while maintaining quality outcomes.
- Experience working with vulnerable communities, social or affordable housing, or community services will be highly regarded.
- Trade qualification or relevant property/building industry experience.
- Experience within social housing, community housing, or tenancy-related services.
- Current driver's licence and ability to travel between properties as required.
- Undertake a national police history check, qualifications, and referee checks.
- Obtain a clearance to work with children/vulnerable people.
Skills
- Property maintenance
- Facilities coordination
- Housing coordination
- Asset management
- Maintenance coordination
- Customer service
- Communication
- Relationship building
- Organisation
- Administration
- Attention to detail
- Problem solving
Location
- Kingswood, NSW 2747
Work Type
- Permanent
- Full-Time
Experience Level
- Entry level
- Mid level
Education Level
- Trade qualification
Salary/Compensations
- $85,000 + Super + NFP Salary Packaging Benefits
Benefits
- Not-for-profit salary packaging
- Free external, confidential counselling
- Access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Mission Australia Thank You Day off
- Work Anniversary Day off
About the Company
- Mission Australia is determined to end homelessness and ensure people in need can thrive.
- United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country.
- Together we’re building hope and possibility for all.
- Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
- We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
Equal Opportunity
- We are committed to creating a diverse and inclusive working environment.
- We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
- So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
- If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
- We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
- For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au