Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Success Specialist, Doshii, x15ventures role.
Rezi rewrites your resume against Home-in's job description. Free.
Tailor your resume to this Customer Success Specialist, Doshii, x15ventures role.
Rezi rewrites your resume against Home-in's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Specialist, Doshii, x15ventures posting at Home-in — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Specialist, Doshii, x15ventures posting at Home-in — free, in seconds.
About the Role
The Customer Support Specialist plays a critical role in helping merchants successfully onboard, connect, and operate across Doshii’s ecosystem of POS, ordering, delivery, and payment partners. This role involves supporting venue onboarding, troubleshooting connectivity issues, assisting with operational incidents, and ensuring customers receive responsive, high-quality support.
Responsibilities
- Record, triage, and respond to support requests across email, phone, and chat platforms.
- Assist with onboarding venues onto the Doshii platform, including building and mapping menus.
- Support merchants connecting POS systems, ordering apps, and delivery platforms.
- Investigate and troubleshoot operational and connectivity issues across integrated partners.
- Coordinate with external technology partners where required to support merchant outcomes.
- Respond to and help resolve Level 1 and Level 2 incidents.
- Escalate complex technical issues to engineering and product teams where required.
- Update and maintain technical documentation and help centre content.
- Perform basic functional testing and validation of platform workflows.
- Collaborate with internal teams to improve customer experience and operational processes.
- Support customers through a fast-moving and evolving hospitality technology environment.
Requirements
- Strong communication and problem-solving skills.
- Experience delivering exceptional customer support across written and phone-based channels.
- Ability to investigate issues methodically and communicate clearly with both technical and non-technical stakeholders.
- Comfortable working in a fast-paced environment with changing priorities.
- Collaborative mindset and willingness to work cross-functionally with product and engineering teams.
- Experience using platforms such as Hubspot is highly regarded.
- Passion for hospitality, technology, and improving customer experiences.
- Curiosity and desire to continuously learn new systems and workflows.
Skills
- Customer Support
- Communication
- Problem-solving
- Troubleshooting
- Technical Documentation
- Hubspot
Location
- Hybrid
Work Type
- Full-time
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary and bonus structure
Benefits
- Access to the best in class benefits that CommBank offers
About the Company
- Doshii simplifies venue operations by connecting point of sale systems with delivery, ordering, Business Intelligence and payment platforms through a single, centralised hospitality hub.
- Doshii helps hospitality technology work better together — turning venues around Australia into smoother operations that save time, money and a whole lot of unnecessary stress for owners and staff.
- Enjoy a flexible and dynamic startup environment backed by CommBank.
- We nurture a safe space for our people to show up as they are!
Equal Opportunity
- We're keen to support you with the next step in your career.
- We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.