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About the Role
As our Seasonal Support, you will serve as the face of Guitar Center in the store, greeting customers, qualifying their needs, matching their needs to the right product, and pitching and overcoming objections to close the sale. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
Responsibilities
- Reach sales targets on services
- Demonstrate product and service knowledge to customers
- Assist customers and guide them through the sales process
- Continual learning through the onboarding, certification, and continuing education process
- Assisting with the execution of all tasks to ensure the store is ready to conduct business and service customers
- Keep an eye on inventory levels and replenish displays as needed
- Clienteling/build relationships with customers to fulfill future service needs
- Additional duties as assigned
Requirements
- Willing to work nights, weekends, and holidays
- Strong orientation towards providing excellent customer service
- High attention to detail
- Intermediate knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.)
Skills
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them.
- Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
Salary/Compensations
- Starting at $16.94/hr depending on background and experience.
Benefits
- Gig leave
- Medical
- Dental
- Vision
- 401K plus company match
- Mental health support
- Paid sick/holiday/vacation time
- Employee discount program
- Tuition reimbursement options
About the Company
- Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound.
- We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
Equal Opportunity
- Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
- All employment decisions are based on valid job‐related requirements.
- If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.
- You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.