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About the Role

The Field Service Engineer is a senior technical specialist responsible for installing, maintaining, and troubleshooting complex medical systems across MRI and CT modalities. This role supports GE HealthCare medical equipment in hospitals and private medical practices, requiring some travel to regional sites. Success is achieved through a consultative, customer-focused, and problem-solving approach to service delivery, acting as a trusted advisor and go-to expert.

Responsibilities

Lead and execute the installation, configuration, and commissioning of GE HealthCare medical equipment across MRI and CT modalities, ensuring high-quality standards, regulatory compliance, and customer expectations.
Diagnose and resolve complex equipment faults using advanced troubleshooting techniques, remote diagnostics, and root cause analysis, considering technical, operational, environmental, and user factors.
Perform advanced preventative maintenance activities.
Own customer issues from identification to resolution, coordinating with various support teams and stakeholders.
Participate in Level 2 escalation activities for difficult technical issues, contributing expertise to local teams and supporting Regional Support Engineers.
Lead customer communications during installations, major service events, and escalations, serving as the primary technical contact.
Lead the execution of Field Modification Instructions (FMIs), ensuring timely completion and proper documentation.
Serve as a role model for administrative excellence through accurate and timely completion of service documentation, debriefing, parts management, asset tracking, and performance metrics.
Escalate recurring equipment failures, service risks, and missed response targets, providing recommendations to Service Management.
Maintain strong awareness of customer needs, equipment performance, and commercial opportunities, partnering with account managers.
Contribute to the continuous improvement of Environmental Health & Safety (EHS) policies, procedures, and safe work practices.
Lead, coach, and mentor less experienced Field Service Engineers through technical guidance, knowledge sharing, field training, and best-practice development.
Lead and participate in service improvement initiatives, strategic projects, and cross-functional activities.
Effectively prioritize and manage workload based on customer impact, equipment criticality, service level commitments, and parts availability.
Maintain a continuous learning mindset, expanding technical expertise across multiple modalities and developing subject matter expertise.

Requirements

Experienced technical professional with exceptional communication and problem-solving skills.
Ability to build trusted relationships with customers, colleagues, and key stakeholders.
Passionate about delivering outstanding customer outcomes.
Analytical and solutions-focused mindset.
Ability to understand root causes of issues while remaining open-minded, objective, and collaborative.
Embody Leadership Behaviours: acting with humility, building trust, leading with transparency, delivering with focus, and driving ownership with integrity.
Self-starter who takes ownership, exercises sound judgment, and thrives in complex and ambiguous situations.
Confidently lead technical discussions, guide decision-making, and drive issues to resolution.
Recognized as a role model by peers, leading through action, accountability, and technical excellence.
Actively coach and mentor less experienced Field Service Engineers.
Consistently deliver on commitments, follow through on actions, and demonstrate a disciplined approach to execution.
Unrestricted working rights for Australia.
Prepared to undergo a background check, including a police check.
Ability to comply with vaccination, immunization, or site-specific health requirements.

Skills

Advanced technical troubleshooting
Remote diagnostics
Root cause analysis
Preventative maintenance
Customer communication
Technical guidance
Knowledge sharing
Field training
Best-practice development
Service improvement initiatives
Strategic project participation
Cross-functional activity participation
Workload prioritization
Time management
Independent work
Sound judgment
Ownership
Medical IT systems
Computer hardware
Operating systems
TCP/IP networking
Wireless networks
Cybersecurity principles
Medical device integration

Location

Sydney

Work Type

Full-time
Onsite
Hybrid

Experience Level

Senior
Minimum 3 years’ experience as a Field Service Engineer supporting complex medical equipment in a customer-facing environment.

Education Level

Biomedical Engineering, Electronic Engineering, Electronics Technician, Medical Equipment Technician or equivalent electrical trade qualifications highly regarded.
Relevant electrical licence(s) as required by local regulatory requirements.

Benefits

Paid parental leave
Take 5 leave
Life insurance
Fitness reimbursement
Learning & development (LinkedIn Learning, structured sales training, individual development plans)
Novated leasing options
Corporate Private health discounts
Discount travel
Flu vaccinations
Flexible working options
EDGE discounts
Employee Assistance Program & Coaching support
Education sponsorship

About the Company

GE HealthCare is a leading global medical technology and digital solutions innovator.
Driven by the purpose to create a world where healthcare has no limits.
Digitising healthcare, driving productivity to improve patient lives, and creating efficiencies for providers, health systems, and researchers.

Equal Opportunity

Women and indigenous candidates are strongly encouraged to apply.